PIIT Viper - ITIL Help Desk
PIIT Viper is a full featured IT Help Desk application to facilitate efficient Problem and Incident Management. As the front-line tool for the IT Help Desk, PIIT Viper focuses on the speed and proficiency of managing Incidents to restore normal service operation as quickly as possible. Preventing the recurrence of Incidents using robust Problem Management improves Help Desk service levels. Advanced root cause analysis and problem resolution techniques allow Known Errors to be documented and proactively communicated. Instant mobile device notifications keep your IT Help Desk engaged with all critical issues and updates. PIIT Viper addresses the requirements of ITIL volume four, Service Operation, including the best practices for Problem Management, Incident Management and Knowledge Management. PIIT Viper leverages Stone Cobra’s integration of ITIL recommended KT Resolve methodology for rational troubleshooting & problem solving. Also integrated inside PIIT Viper is the best practice Knowledge Centered Support (KCS) utilizing Salesforce Knowledge. PIIT Viper improves first-time-fix rates, mean time-to-restore service, mean time-to-resolution and other Key Performance Indicators.
Top keywords
- piit6×3.64%
- piit viper6×3.64%
- viper6×3.64%
- management5×3.03%
- problem5×3.03%
- desk4×2.42%
- service4×2.42%
- knowledge3×1.82%
- improves2×1.21%
- incident2×1.21%
- incident management2×1.21%
- incidents2×1.21%
The Security & Access Manager Suite
The Security & Access Manager Suite is a complete Salesforce-native solution for managing access, permissions, data governance, and report clutter—trusted by Admins and compliance teams alike. The suite combines 7 powerful modules, including mass permissions updates, user cloning, report clean-up, audit tracking, and live access diagnostics. Admins can easily audit and update profiles, permission sets, and field-level access from a single grid, generate Excel exports for compliance, and identify risky or unused permissions instantly. You can migrate profiles to permission sets in 3 clicks, track report usage, automate compliance reviews, and give end users secure access to custom data dictionaries. Built for Admins, loved by compliance teams, and trusted by growing orgs. Whether you’re preparing for an audit, cleaning up your org, or just want full control over user access and metadata, this suite delivers control, visibility, and audit-readiness from day one.
Top keywords
- access6×4.20%
- compliance4×2.80%
- admins3×2.10%
- audit3×2.10%
- permissions3×2.10%
- report3×2.10%
- suite3×2.10%
- compliance teams2×1.40%
- control2×1.40%
