Communicator vs ChatBox - Salesforce — Salesforce

Communicator Integration vs ChatBox - Salesforce Chat & WhatsApp Business

Side-by-side comparison · 24 data points

Communicator Integration

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Communicator's integration provides the ability to fulfil campaigns, synchronise contacts and view email campaign metrics in an automated manner via the Communicator platform. It is a hosted solution which exploits the APIs of both platforms.

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1. Listing metadata

Field-level data

	Communicator Integration	ChatBox - Salesforce Chat & WhatsApp Business
Tagline	“Communicator's integration provides the ability to fulfil campaigns, synchronise contacts and view email campaign metrics in an automated manner via the Communicator platform. It is a hosted solution which exploits the APIs of both platforms.”242 chars	“Native Salesforce telephony and CTI solution. Make and receive calls with an AI phone dialer, click-to-call, automated call logging, voice insights, and omnichannel messaging (WhatsApp & SMS) directly inside Sales and Service Cloud.”232 chars
Description	911 / 2000 chars46% used	1077 / 2000 chars54% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Communicator	Inno Valley Works Private Limited
Listed	December 2, 2011

At a glance

7 metrics · auto-computed

Feature comparison between Communicator Integration and ChatBox - Salesforce Chat & WhatsApp Business
Metric	Communicator Integration	ChatBox - Salesforce Chat & WhatsApp Business
Rating	—	5.0 ★
Total reviews	0	16
Free plan	—	—
Pricing	paid	paid
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Dec 2011	Feb 2022

Last updated	—	—

2. Features

As listed by each developer

Communicator Integration

Automated campaign fulfilment
Contacts synchronisation
Email campaign metric synchronisation

ChatBox - Salesforce Chat & WhatsApp Business

Native Telephony & CTI Integration Complete Salesforce telephony with click-to-call, inbound/outbound phone dialer, screen pop, and instant call routing inside Lightning.
Automated Power Dialer for High-Volume Outbound Sales Accelerate sales outreach with a native power dialer. Execute high-volume calling campaigns directly from standard or custom Salesforce List Views to boost agent productivity.
AI-Powered Telephony Integration for Seamless Voice Automation AI-powered Computer Telephony Integration for seamless voice calling. Automate voice broadcasts and reach audiences simultaneously, optimizing outbound cadence with AI-driven efficiency.
Smart Inbound Call Routing & Native IVR Call Management Route inbound callers to the right agent or queue instantly. Utilize native IVR and skill-based call routing to streamline your customer service telephony workflows natively in Salesforce.
Click-to-Dial Softphone & Automated Call Activity Logging Enable one-click voice calling from any Account, Lead, or Case record. Automatically log all inbound and outbound calls, voicemails, and call dispositions directly to standard CRM records.
AI Contact Center Intelligence & Real-Time Telephony Analytics Transform your CRM into an AI contact center. Track inbound call volume, outbound performance, and agent productivity using live native Salesforce Dashboards and Reports.
Secure Call Recording & One-Click Voicemail Drop Automation Securely capture voice recordings and store them directly on standard Salesforce records. Drop pre-recorded voicemails with a single click during outbound sales calling campaigns.
Salesforce Flow Automation for Post-Call Voice Workflows Trigger automated follow-ups, record updates, and task assignments after every phone call using native Salesforce Flow automations without writing any custom APEX code.
Unified Sales & Service Cloud Console Softphone Integration Unify inbound telephony and outbound dialers seamlessly across Sales Cloud and Service Cloud consoles. Deliver a frictionless single-screen desktop experience for all your agents.

4. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Communicator Integration	ChatBox - Salesforce Chat & WhatsApp Business
automated call	Not ranked	#3
call logging	Not ranked	#4
dialer	Not ranked	#4

6. App details

Long-form description · keyword frequency

Communicator Integration

Communicator provides hosted middleware to clients requiring integration between Salesforce and Communicator. This integration allows you to create and run campaigns from within Salesforce utilising the powerful delivery capabilities of Communicator. This solution also facilitates the synchronisation of contact data between your Salesforce contacts and Communicator tables and mailing lists. It provides visibility of activity metrics following email campaigns within Salesforce. Contacts will be enhanced with details of emails opened, clicked, unsubscribed and bounced. The synchronisation occurs periodically specific to each client. Clients will require the creation of custom objects within Salesforce. All hosting and operation is facilitated by us at Communicator . The middleware exploits the APIs of both Salesforce and Communicator, ensuring that there is no dependence on client side plug-ins.

Top keywords

communicator6×4.92%
salesforce6×4.92%
within3×2.46%
within salesforce3×2.46%
between2×1.64%
campaigns2×1.64%
client2×1.64%
clients2×1.64%
contacts2×1.64%
integration2×1.64%
middleware2×1.64%
provides2×1.64%

ChatBox - Salesforce Chat & WhatsApp Business

Turn your Salesforce CRM into a complete, native CTI telephony and contact center platform. WatBox AI eliminates expensive third-party middleware, delivering 100% native voice calling, power dialer, and CTI directly inside the Salesforce Lightning Platform. Whether running a high-velocity sales team or a customer support center, WatBox provides a complete voice toolkit natively inside standard Salesforce records. ## Key Telephony & CTI Features * Native Softphone & CTI Adapter: Make and receive crystal-clear voice calls inside Sales Cloud, Service Cloud, and Console. * Automated Power Dialer: Execute high-volume outbound calling campaigns directly from standard or custom Salesforce List Views. * Click-to-Dial & Auto-Logging: Instant click-to-call on Accounts, Leads, Contacts & Cases with automatic call logging and dispositioning. * Inbound Call Routing & IVR: Route inbound calls to agents or queues using native Salesforce Flow automations. * Call Recording & Analytics: Securely record voice calls and track agent performance with native Salesforce Dashboards.

Top keywords

salesforce6×4.29%
native5×3.57%
cti4×2.86%
voice4×2.86%
call3×2.14%
calls3×2.14%
inside3×2.14%
calling2×1.43%
center

Frequently asked

Common questions about this comparison

Is Communicator Integration or ChatBox - Salesforce Chat & WhatsApp Business cheaper?

Both Communicator Integration and ChatBox - Salesforce Chat & WhatsApp Business offer paid plans only. Communicator Integration starts at paid; ChatBox - Salesforce Chat & WhatsApp Business starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Communicator Integration or ChatBox - Salesforce Chat & WhatsApp Business?

AppRanks cannot separate these two on rating, because neither publishes one. ChatBox - Salesforce Chat & WhatsApp Business does carry the larger published review base (16 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Communicator Integration or ChatBox - Salesforce Chat & WhatsApp Business?

Both apps are one-click installs from the Salesforce AppExchange. ChatBox - Salesforce Chat & WhatsApp Business has the deeper published review base (16 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Communicator Integration typically suits early-stage and growth-mode teams based on its published review base (0 reviews). ChatBox - Salesforce Chat & WhatsApp Business typically suits early-stage and growth-mode teams based on its published review base (16 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Communicator Integration and ChatBox - Salesforce Chat & WhatsApp Business?

Migration support varies by app and category. Communicator Integration and ChatBox - Salesforce Chat & WhatsApp Business both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Communicator Integration" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Communicator Integration vs ChatBox - Salesforce Chat & WhatsApp Business

Communicator Integration

1. Listing metadata

ChatBox - Salesforce Chat & WhatsApp Business

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. Activity in the last 90 days

Communicator Integration · 0 changes

ChatBox - Salesforce Chat & WhatsApp Business · 8 changes

6. App details

Frequently asked

Is Communicator Integration or ChatBox - Salesforce Chat & WhatsApp Business cheaper?

Should I choose Communicator Integration or ChatBox - Salesforce Chat & WhatsApp Business?

Which is faster to set up, Communicator Integration or ChatBox - Salesforce Chat & WhatsApp Business?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Communicator Integration and ChatBox - Salesforce Chat & WhatsApp Business?

See full keyword rankings, install trends, and weekly alerts

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