Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). AppColab Grid typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs AppColab Grid — Salesforce

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs AppColab Grid

Side-by-side comparison · 24 data points

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

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1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	AppColab Grid
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Build Salesforce-native, spreadsheet-like grids for Salesforce and external data. Inline edit, filter, personalize, add ready-to-use actions, and connect other systems using apex extensions. ”192 chars
Description	1144 / 2000 chars57% used	938 / 2000 chars47% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	AppColab LLC
Listed	May 22, 2010

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and AppColab Grid
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	AppColab Grid
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	1
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	1 tier	1 tier
Listed features	★ 9	6
Languages	1 supported	1 supported
Listed since	May 2010	Apr 2026

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

AppColab Grid

▶ ONE GRID FOR SALESFORCE AND EXTERNAL DATA Build a grid from a standard or custom Salesforce object, or connect external systems. Bring the data users need into a consistent workspace inside Salesforce.
▶ BUILD GRIDS IN MINUTES, NOT SPRINTS A point-and-click configuration editor lets admins pick an object, pull fields across related records, set filters and sort, and toggle features - no code, no custom LWC development, no consultants.
▶ EDIT, ANALYZE, AND ACT AT GRID SPEED Inline edit, add or clone rows, update multiple records, undo and redo changes, search, filter, sort, freeze columns, review KPI cards, and download the current view to CSV.
▶ TURN COMMON TASKS INTO READY-TO-USE ACTIONS Let users send template emails, create records, create related child records, or update selected records. Admins configure these actions directly - no Flow or custom Apex action required.
▶ KEEP RELATED WORK IN CONTEXT Open child grids beneath a parent row or in a modal. Each child grid can have its own columns, filters, features, and actions for a focused parent-and-detail workflow.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	AppColab Grid
the world	#1	Not ranked
contact center	#1	Not ranked
salesforce cloud	#3	Not ranked
bulk actions	Not ranked	#3
turn	Not ranked	#6

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

AppColab Grid

MODERN DATA GRID FOR SALESFORCE AND CONNECTED DATA ▶ BUILD WITH CLICKS Create grids for any Salesforce object. Choose columns, configure filters, sorting, KPI cards and child grids, then preview. ▶ WORK FASTER Users can inline edit, update multiple records, undo or redo changes, search, filter, sort, personalize views, freeze columns, paginate, and export CSV. ▶ READY-TO-USE ACTIONS Configure actions to send template emails, create records including related child records or update selected records. Add Flow, Apex, or URL actions for specialized work. ▶ CONNECT EXTERNAL SYSTEMS Use apex to display and inline edit data from external systems. Starter implementations and guides for Google Sheets, Shopify, HubSpot, and other Salesforce orgs are available. ▶ BUILT FOR SALESFORCE Built natively with Lightning Web Components and Apex. Add it to Lightning app, home, or record pages, Experience Cloud pages, and Flow screens.

Top keywords

records4×2.96%
salesforce4×2.96%
actions3×2.22%
apex3×2.22%
data3×2.22%
add2×1.48%
child2×1.48%
columns2×1.48%
configure2×1.48%
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Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs AppColab Grid

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

1. Listing metadata

AppColab Grid

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

AppColab Grid · 4 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or AppColab Grid cheaper?

Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or AppColab Grid?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or AppColab Grid?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or AppColab Grid?

See full keyword rankings, install trends, and weekly alerts

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