Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or RevealSecurity TrackerIQ – Application Detection and Response for Salesforce?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) (4.9★, 1,044 reviews) and RevealSecurity TrackerIQ – Application Detection and Response for Salesforce (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or RevealSecurity TrackerIQ – Application Detection and Response for Salesforce?

RevealSecurity TrackerIQ – Application Detection and Response for Salesforce holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or RevealSecurity TrackerIQ – Application Detection and Response for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the deeper published review base (1,044 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). RevealSecurity TrackerIQ – Application Detection and Response for Salesforce typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs RevealSecurity — Salesforce

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs RevealSecurity TrackerIQ – Application Detection and Response for Salesforce

Side-by-side comparison · 24 data points

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

salesforcepaid

1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	RevealSecurity TrackerIQ – Application Detection and Response for Salesforce
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Defend Salesforce from insider threats with accurate user behavior analytics without requiring rules. Detect, alert and respond to the abuse and misuse of trusted identities. Enterprise-grade security and easy setup. Click "Get it Now" for a free trial.”255 chars
Description	1144 / 2000 chars57% used	1068 / 2000 chars53% used
Screenshots	—	—
Languages	en	enfrdeites
Platforms	Salesforce	Salesforce
Developer	Vonage	Reveal Security

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and RevealSecurity TrackerIQ – Application Detection and Response for Salesforce
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	RevealSecurity TrackerIQ – Application Detection and Response for Salesforce
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	1
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	1 supported	5 supported
Listed since	May 2010	Jan 2024

AppRanks verdict

Generated from live data on this page

The call

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and RevealSecurity TrackerIQ – Application Detection and Response for Salesforce are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) at paid, RevealSecurity TrackerIQ – Application Detection and Response for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RevealSecurity TrackerIQ – Application Detection and Response for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • RevealSecurity TrackerIQ – Application Detection and Response for Salesforce audit

Listed	May 22, 2010	January 31, 2024

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

RevealSecurity TrackerIQ – Application Detection and Response for Salesforce

ACCURATE, HIGH-FIDELITY ALERTS TrackerIQ tracks the sequence of activities users perform within and across multiple applications and compares the user journeys segmented into micro personas to deliver accurate, high-fidelity alerts.
NO RULES With its unsupervised machine learning engine, TrackerIQ liberates security operations teams from the time and effort of creating and maintaining rules, while enabling organizations to detect “zero-day” malicious behaviors.
INDIVIDUAL AND PEER GROUP ANALYSIS TrackerIQ delivers individual and peer group analysis. This is especially important in detecting the abuse or misuse of privileged credentials and in uncovering malicious activities that existed prior to deployment.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	RevealSecurity TrackerIQ – Application Detection and Response for Salesforce
the world	#1	Not ranked
contact center	#1	Not ranked
salesforce cloud	#3	Not ranked
threats	Not ranked	#9

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

RevealSecurity TrackerIQ – Application Detection and Response for Salesforce

Enterprise-Level SaaS Security with continuous monitoring and visibility. TrackerIQ, by RevealSecurity, delivers accurate, high-fidelity alerts to detect misuse and abuse of Salesforce applications. It is the only solution on the market that provides behavior-based user analytics without rules, significantly reducing TCO and Mean Time to Detection (MTTD). TrackerIQ’s patented User Journey Analytics use unsupervised machine learning, removing the need for security operations teams to spend the time and effort to create and maintain rules, while enabling organizations to detect “zero-day” malicious behaviors. RevealSecurity’s TrackerIQ delivers individual and peer group analysis so that an individual user’s current user journey can be compared with their own past journeys, and also those of their peer group. RevealSecurity’s TrackerIQ translates the application-specific logging terminology into understandable and actionable insights so your security team doesn’t need to have in-depth knowledge of the application to investigate and mitigate threats.

Top keywords

trackeriq4×2.70%
user4×2.70%
revealsecurity3×2.03%
security3×2.03%
analytics2×1.35%
delivers2×1.35%
detect2×1.35%
group2×1.35%

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs RevealSecurity TrackerIQ – Application Detection and Response for Salesforce

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

1. Listing metadata

RevealSecurity TrackerIQ – Application Detection and Response for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

RevealSecurity TrackerIQ – Application Detection and Response for Salesforce · 0 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or RevealSecurity TrackerIQ – Application Detection and Response for Salesforce cheaper?

Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or RevealSecurity TrackerIQ – Application Detection and Response for Salesforce?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or RevealSecurity TrackerIQ – Application Detection and Response for Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or RevealSecurity TrackerIQ – Application Detection and Response for Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and RevealSecurity TrackerIQ – Application Detection and Response for Salesforce?