Is Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects: Elements | Digital Channel & AI Integration for Salesforce cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and b+s Connects: Elements | Digital Channel & AI Integration for Salesforce offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; b+s Connects: Elements | Digital Channel & AI Integration for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects: Elements | Digital Channel & AI Integration for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). b+s Connects: Elements | Digital Channel & AI Integration for Salesforce aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and b+s Connects: Elements | Digital Channel & AI Integration for Salesforce?

Migration support varies by app and category. Vonage Premier for Salesforce Voice Contact Center and CTI and b+s Connects: Elements | Digital Channel & AI Integration for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from b+s Connects: Elements | Digital Channel & AI Integration for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Vonage Premier for vs b+s Connects — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs b+s Connects

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	b+s Connects
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“b+s Connects: Elements lets you integrate Webex Connect digital channels with Salesforce Omni, giving you a flexible digital front door within a unified agent desktop.”167 chars
Description	1144 / 2000 chars57% used	996 / 2000 chars50% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Bucher + Suter
Listed	May 22, 2010	January 29, 2026

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and b+s Connects: Elements | Digital Channel & AI Integration for Salesforce
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	b+s Connects: Elements \| Digital Channel & AI Integration for Salesforce
Rating	4.9 ★	—
Total reviews	1k	0
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	May 2010	Jan 2026

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs b+s Connects: Elements | Digital Channel & AI Integration for Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Vonage Premier for Salesforce Voice Contact Center and CTI at paid, b+s Connects: Elements | Digital Channel & AI Integration for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. b+s Connects: Elements | Digital Channel & AI Integration for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — b+s Connects: Elements | Digital Channel & AI Integration for Salesforce's 0-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • b+s Connects: Elements | Digital Channel & AI Integration for Salesforce audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	b+s Connects
cloud voice	#1	Not ranked
the world	#1	Not ranked
cloud seamlessly integrate	#1	Not ranked
unify your front	Not ranked	#9

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

b+s Connects

b+s Connects: Elements gives enterprises the freedom to bring their own digital and AI front doors into Salesforce, using the Salesforce Bring Your Own Channel (BYOC) for Messaging. It allows Webex Connect-powered digital channels such as chat, SMS, and WhatsApp to route seamlessly into the Salesforce Omni-Channel interface, maintaining the agent experience your teams rely on. Elements makes it easy to unify digital messaging across Salesforce and non-Salesforce environments. It enables organizations to standardize on Webex Connect for orchestration while preserving a consistent agent desktop. With minimal setup and no rip-and-replace required, Elements is ideal for hybrid contact centers or those replacing legacy chat tools. Coming soon, b+s Connects: Elements will also support Webex AI Agent integration with Salesforce Agentforce. This will allow customer conversations to start with AI and transfer to human agents with full context, transcription, and Einstein-powered insights.

Top keywords

salesforce5×3.50%
elements4×2.80%
agent3×2.10%
ai3×2.10%
digital3×2.10%
webex3×2.10%
bring2×1.40%
chat2×1.40%
connects2×1.40%
connects elements

Vonage Premier for Salesforce Voice Contact Center and CTI vs b+s Connects

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

b+s Connects

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects: Elements | Digital Channel & AI Integration for Salesforce cheaper?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects: Elements | Digital Channel & AI Integration for Salesforce?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or b+s Connects: Elements | Digital Channel & AI Integration for Salesforce?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

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Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and b+s Connects: Elements | Digital Channel & AI Integration for Salesforce?