Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). Image Sorter for Salesforce typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs Image Sorter for — Salesforce

Image Sorter for Salesforce vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Side-by-side comparison · 24 data points

Image Sorter for Salesforce

4.8·4reviews

Email-to-Case creates clutter with duplicate and irrelevant attachment files. Image Sorter detects duplicates and lets agents remove unwanted files from the Case.

salesforcepaid

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1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Image Sorter for Salesforce
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Email-to-Case creates clutter with duplicate and irrelevant attachment files. Image Sorter detects duplicates and lets agents remove unwanted files from the Case.”163 chars
Description	1144 / 2000 chars57% used	1041 / 2000 chars52% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	Hannes Ellerbrock
Listed	May 22, 2010

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Image Sorter for Salesforce
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Image Sorter for Salesforce
Rating	★ 4.9 ★	4.8 ★
Total reviews	★ 1k	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 4 tiers
Listed features	9	9
Languages	1 supported	1 supported
Listed since	May 2010	Mar 2025

AppRanks verdict

Generated from live data on this page

The call

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) edges out Image Sorter for Salesforce on rating (4.9★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) at paid, Image Sorter for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Image Sorter for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT); mid-market and enterprise admins with specific feature requirements should evaluate both — Image Sorter for Salesforce's 4-review base may include the workflow context that matches your specific use case better than Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • Image Sorter for Salesforce audit

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

Image Sorter for Salesforce

REDUCE CASE HANDLING TIME, RESTORE SANITY Image Sorter clears out duplicate and irrelevant email signature images from Salesforce Cases. Agents work with clean file lists, stay focused on customers, and avoid the frustration of endless clutter.
COMPLIANCE ✅ Integrates out of the box with Email-to-Case. ✅ 100% Salesforce native. ✅ Fully GDPR compliant and audit safe.
10 MINUTE SETUP 1. Install the app 2. Assign the permission set 3. Add the component to the page
EMAIL SIGNATURE REMOVAL Automatically delete unnecessary files like company logos and social media icons from email signatures.
SALESFORCE ATTACHMENT CLEANUP Automated Salesforce case file cleanup. If you had too many files on your Salesforce cases, they're now cleaned up of all those duplicate image attachments. This leads to Salesforce file storage reduction..
SALESFORCE CASE FEED CLEANUP Eliminate email signature clutter in Service Cloud.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Image Sorter for Salesforce
the world	#1	Not ranked
contact center	#1	Not ranked
salesforce cloud	#3	Not ranked
per case	Not ranked	#11
email to case	Not ranked	#11

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Image Sorter for Salesforce

Image Sorter for Salesforce streamlines Email to Case (E2C) management in Salesforce Service Cloud by automatically removing (i.e. deleting) unwanted & duplicate images (such as redundant email signature images like logos, social media icons, banners, etc.) from email attachments. Service agents save time by no longer sorting through multiple versions of the same files, allowing them to quickly locate essential attachments. TECHNICAL HIGHLIGHTS * Native Email2Case integration * Instant duplicate detection & removal * Organization-wide image blocklist * Keeps an audit trail * Standard Salesforce recycle bin for easy restore * Lightning Experience interface * Reduces file storage usage 100% native: The app processes files entirely within your Salesforce org, maintaining security while helping agents work more efficiently. Deleted images can be easily restored through Salesforce's standard recycle bin. This app works great in addition to the "Eliminate Duplicate Email Attachments" setting on the Email-to-Case page in Setup.

Top keywords

email4×2.86%
salesforce4×2.86%
attachments3×2.14%
duplicate3×2.14%
images3×2.14%
agents2×1.43%
bin2×1.43%
email attachments2×1.43%
files2×

Image Sorter for Salesforce vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Image Sorter for Salesforce

1. Listing metadata

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

Image Sorter for Salesforce · 0 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Image Sorter for Salesforce cheaper?

Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Image Sorter for Salesforce?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Image Sorter for Salesforce?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Image Sorter for Salesforce?

See full keyword rankings, install trends, and weekly alerts

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