Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.
Top keywords
- call5×2.82%
- agents4×2.26%
- global4×2.26%
- data3×1.69%
- salesforce3×1.69%
- between2×1.13%
- call quality2×1.13%
- clear2×1.13%
- crm2×1.13%
- crystal2×1.13%
- crystal clear2×1.13%
- depend2×1.13%
External Identity Provider for Salesforce Contacts, Accounts & Custom Objects
# Transform Salesforce Records into Secure Customer Identities Enable customers, partners, vendors, members, students, patients, and other external users to securely access applications using their Salesforce records. Instead of creating Salesforce Users or purchasing additional Experience Cloud or Identity licenses, use Contacts, Accounts, Leads, Person Accounts, and any standard or custom object as digital identities. Transform Salesforce into a Customer Identity and Access Management (CIAM) platform and Identity Provider (IdP) for external authentication and Single Sign-On (SSO). ## Key Capabilities • Authenticate Contacts, Accounts, Leads, Person Accounts, and Custom Objects • SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, and JWT Authentication • Passwordless Login and Magic Link Authentication • Just-In-Time (JIT) Provisioning and User Attribute Mapping • Support for WordPress, Shopify, SaaS, and all external applications ## Common Usecases • Customer Portals • Partner Portals • Ecommerce Platforms ## Benefits • No Salesforce User Licenses Required • Reduce Experience Cloud Licensing Costs • Salesforce as a Single Source of Truth • Secure SSO Across Multiple Applications
Top keywords
- salesforce6×3.95%
- accounts4×2.63%
- applications3×1.97%
- authentication3×1.97%
- customer3×1.97%
- external3×1.97%
- identity3×1.97%
