Which works better for small vs large Salesforce AppExchange stores?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). SnapFields aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs SnapFields — Salesforce

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs SnapFields

Side-by-side comparison · 24 data points

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	SnapFields
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Tired of scrolling through records to find the fields you actually need? SnapFields lets admins build reusable field templates for any Salesforce object — just drag, arrange, and save. Users see the right fields instantly, right on the record page.”248 chars
Description	1144 / 2000 chars57% used	776 / 2000 chars39% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Applikon IT Solutions
Listed

At a glance

9 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and SnapFields
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	SnapFields
Rating	4.9 ★	—
Total reviews	1k	0
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	★ 6
Languages	1 supported	1 supported
Listed since	May 2010	Jun 2026

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs SnapFields's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, SnapFields offers a free tier (free) while Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,042 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SnapFields's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT); mid-market and enterprise merchants with specific feature requirements should evaluate both — SnapFields's 0-review base may include the workflow context that matches your specific use case better than Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)'s broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • SnapFields audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	SnapFields
cloud seamlessly integrate	#1	Not ranked
cloud voice	#1	Not ranked
the world	#1	Not ranked

9. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

SnapFields

Salesforce record pages are packed with fields — but your team only needs a handful to get the job done. SnapFields lets you handpick exactly the fields that matter, save them as a named template, and surface them instantly on any record page through a clean, lightweight drawer. No scrolling. No distractions. No code. Admins can publish shared templates for the whole team, while individual users can build their own personal views — all controlled through simple role-based permissions. Whether you are managing Accounts, closing Opportunities, or resolving Cases, SnapFields puts the right data in front of the right people, right when they need it. Install in minutes, configure with clicks, and give every member of your team a faster, smarter way to work in Salesforce.

Top keywords

team3×2.42%
fields2×1.61%
record2×1.61%
salesforce2×1.61%
snapfields2×1.61%
through2×1.61%

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs SnapFields

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

1. Listing metadata

SnapFields

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

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Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or SnapFields?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or SnapFields?

Which works better for small vs large Salesforce AppExchange stores?

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