Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Store Locator Cartridge for B2C Commerce by OSF Digital?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) (4.9★, 1,044 reviews) and Store Locator Cartridge for B2C Commerce by OSF Digital (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Store Locator Cartridge for B2C Commerce by OSF Digital?

Store Locator Cartridge for B2C Commerce by OSF Digital holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Store Locator Cartridge for B2C Commerce by OSF Digital?

Both apps are one-click installs from the Salesforce AppExchange. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the deeper published review base (1,044 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). Store Locator Cartridge for B2C Commerce by OSF Digital typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs Store Locator — Salesforce

Store Locator Cartridge for B2C Commerce by OSF Digital vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Side-by-side comparison · 24 data points

Store Locator Cartridge for B2C Commerce by OSF Digital

5.0·1reviews

Customers are able to find their closest store and obtain information about the distance to it based on their current location or on the approximate location determined using the Geolocation service provided by Salesforce B2C Commerce.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Store Locator Cartridge for B2C Commerce by OSF Digital
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Customers are able to find their closest store and obtain information about the distance to it based on their current location or on the approximate location determined using the Geolocation service provided by Salesforce B2C Commerce. ”236 chars
Description	1144 / 2000 chars57% used	789 / 2000 chars39% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	OSF Digital, Summit Consulting Partner for Agentic Enterprise Transformation

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Store Locator Cartridge for B2C Commerce by OSF Digital
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Store Locator Cartridge for B2C Commerce by OSF Digital
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	1
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	7
Languages	1 supported	1 supported
Listed since	May 2010	Mar 2023

AppRanks verdict

Generated from live data on this page

The call

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Store Locator Cartridge for B2C Commerce by OSF Digital are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) at paid, Store Locator Cartridge for B2C Commerce by OSF Digital at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Store Locator Cartridge for B2C Commerce by OSF Digital's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • Store Locator Cartridge for B2C Commerce by OSF Digital audit

Listed	May 22, 2010	March 8, 2023

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

Store Locator Cartridge for B2C Commerce by OSF Digital

Detect Location: Provide relevant details about the nearest stores by detecting a customer’s whereabouts using their IP, in case the customer doesn’t provide access to their location.
Search Box: Allow shoppers to search for stores near a location different than their current location.
Store Cards: Display cards containing store information and distances provided by Google Maps Distance Matrix API which is used to calculate the distance between the customer’s location and the stores, sorted by the distance from the current address.
Store Cards Customization: Customize store information cards, path colors and shapes according to your brand identity.
Manage Events: Manage present and future events directly in Business Manager. Allow your customers to subscribe to an event and receive an email notification before the day of the event.
Get directions: In addition to calculating the distance between your customers and the stores, customers can also get directions to a selected store.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Store Locator Cartridge for B2C Commerce by OSF Digital
the world	#1	Not ranked
contact center	#1	Not ranked
b2c store	Not ranked	#1
salesforce cloud	#3	Not ranked
current location	Not ranked	#3

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Store Locator Cartridge for B2C Commerce by OSF Digital

Store Locator is a cartridge designed to provide enhanced store locator functionality for Salesforce Commerce Cloud websites. This SiteGenesis and Storefront Reference Architecture (SFRA) compatible product provides merchants with a method to offer shoppers a seamless path to purchase. Customers are able to find their closest store and obtain information about the distance to it based on their current location or on the approximate location determined using the Geolocation service provided by Salesforce Commerce Cloud. A search box is available for shoppers to use to search for an address with the distance being displayed based on the final result. Finding a grocery store, bank, or automotive dealership is easier, and the entire customer interaction with your brand is enhanced.

Top keywords

store4×3.36%
cloud2×1.68%
commerce2×1.68%
commerce cloud2×1.68%
distance2×1.68%
enhanced2×1.68%
location2×1.68%
locator2×1.68%
salesforce2×1.68%
salesforce commerce

Store Locator Cartridge for B2C Commerce by OSF Digital vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Store Locator Cartridge for B2C Commerce by OSF Digital

1. Listing metadata

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

Store Locator Cartridge for B2C Commerce by OSF Digital · 0 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Store Locator Cartridge for B2C Commerce by OSF Digital cheaper?

Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Store Locator Cartridge for B2C Commerce by OSF Digital?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Store Locator Cartridge for B2C Commerce by OSF Digital?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Store Locator Cartridge for B2C Commerce by OSF Digital?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Store Locator Cartridge for B2C Commerce by OSF Digital?