Vonage for Service vs Host & Manage Video — Salesforce

Host & Manage Video Calls within Salesforce | Quick Call vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Side-by-side comparison · 24 data points

Host & Manage Video Calls within Salesforce | Quick Call

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Easily host and manage video meetings directly from the Salesforce Utility Bar. Send automated notifications to ensure participants can join effortlessly from any device or platform. Powered by Whereby, offering secure and seamless video conferencing.

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1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Host & Manage Video Calls within Salesforce \| Quick Call
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Easily host and manage video meetings directly from the Salesforce Utility Bar. Send automated notifications to ensure participants can join effortlessly from any device or platform. Powered by Whereby, offering secure and seamless video conferencing.”251 chars
Description	1144 / 2000 chars57% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	Kardia Digital

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Host & Manage Video Calls within Salesforce | Quick Call
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Host & Manage Video Calls within Salesforce \| Quick Call
Rating	4.9 ★	—
Total reviews	1k	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	9	9
Languages	1 supported	1 supported
Listed since	May 2010	Sep 2024

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Host & Manage Video Calls within Salesforce | Quick Call's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) at paid, Host & Manage Video Calls within Salesforce | Quick Call at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Host & Manage Video Calls within Salesforce | Quick Call's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT); mid-market and enterprise admins with specific feature requirements should evaluate both — Host & Manage Video Calls within Salesforce | Quick Call's 0-review base may include the workflow context that matches your specific use case better than Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • Host & Manage Video Calls within Salesforce | Quick Call audit

Listed	May 22, 2010	September 14, 2024

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

Host & Manage Video Calls within Salesforce | Quick Call

Native Video Call Events: Manage video calls as native Salesforce events with a custom “Video Call” record type.
Custom Lightning Component: Seamlessly manage video calls, send invites, and view meetings directly from Salesforce’s Utility bar.
API-Based Call Management: Securely create and delete video meeting rooms through API integrations, ensuring efficient video conferencing management.
Automated Invitations: Predefined email templates allow for easy and automated invitations and notifications to participants.
Seamless Utility Bar Integration: Access video calls without leaving the Salesforce environment via the Utility bar, providing a streamlined user experience.
Security Focused: Uses Salesforce external credentials to securely store API keys, ensuring secure communication.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Host & Manage Video Calls within Salesforce \| Quick Call
the world	#1	Not ranked
contact center	#1	Not ranked
salesforce cloud	#3	Not ranked
video calls	Not ranked	#4

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Host & Manage Video Calls within Salesforce | Quick Call

The Video Call Integration for Salesforce enhances communication by embedding video conferencing capabilities directly into Salesforce. This solution allows users to schedule, manage, and conduct video calls without leaving the Salesforce platform, ensuring uninterrupted workflows and access to CRM functionalities. The integration offers a seamless user experience through a custom Lightning component embedded directly in the Salesforce Utility bar. This allows users to easily manage video calls, send invites, initiate calls, and view upcoming meetings without navigating away from their current Salesforce tasks. The solution also provides secure API-based video call management, enabling the creation and deletion of video meeting rooms within Salesforce. Automated invitations and notifications can be sent using predefined email templates, making it easy to notify participants. Robust security features, including external credential storage, ensure safe API communication. For pricing details, contact us directly. Get Started Today! Simplify your communication and collaboration by integrating video call features into your Salesforce workflows, driving productivity and efficiency.

Top keywords

salesforce7×4.43%
video7×4.43%
call3×1.90%
calls3×1.90%
communication3×1.90%
directly3×1.90%
video call3×1.90%
allows2×

Frequently asked

Common questions about this comparison

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Host & Manage Video Calls within Salesforce | Quick Call cheaper?

Both Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Host & Manage Video Calls within Salesforce | Quick Call offer paid plans only. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid; Host & Manage Video Calls within Salesforce | Quick Call starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Host & Manage Video Calls within Salesforce | Quick Call?

AppRanks cannot separate these two on rating, because neither publishes one. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) does carry the larger published review base (1,044 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Host & Manage Video Calls within Salesforce | Quick Call?

Both apps are one-click installs from the Salesforce AppExchange. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the deeper published review base (1,044 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). Host & Manage Video Calls within Salesforce | Quick Call typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Host & Manage Video Calls within Salesforce | Quick Call vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Host & Manage Video Calls within Salesforce | Quick Call

1. Listing metadata

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

Host & Manage Video Calls within Salesforce | Quick Call · 0 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Host & Manage Video Calls within Salesforce | Quick Call cheaper?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Host & Manage Video Calls within Salesforce | Quick Call?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Host & Manage Video Calls within Salesforce | Quick Call?

Which works better for small vs large Salesforce AppExchange admins?

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