Partner Contact Center Powered by Vonage vs Territory Management by Ortoo | Enterprise Territory Planning and Assignment

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Territory Management, by Ortoo, is an advanced Salesforce-native app, designed to revolutionize your Sales and Support teams. With features like flexible territory definition & address normalization, it brings unparalleled clarity to your operations. Empower your teams with data-driven territory assignment that boosts productivity & effectiveness. From automated logic to real-time analytics, Territory Manager is your fully optimized territory management solution. KEY FEATURES • Flexible Territory Definition: Tailor your sales & support territories to meet your unique business objectives. • Territory Stamping: Automatically categorize leads & cases to streamline your territory management. • Address Normalization: Ensure uniform & standardized address formats for seamless operations across territories. • Channel Management: Coordinate distributors & resellers (and suppliers) within a unified territory framework. • Real-Time Tracking & Reporting: Fully integrated with Salesforce reporting tools for immediate analytics and insights. • Advanced territory assignment rules – Deploy dynamic rules which assign the work item to the right Salesforce user at the right time www.ortooapps.com