Partner Contact Center Powered by Vonage vs Automate Activities

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

This app helps create a list of activities, including Events and Tasks based on the one-time configuration. An activity plan is a template consisting of a list of activities like Meeting with Stakeholders, Creating an Account Plan, etc. to be completed as part of the Process like Account Onboarding, Opportunity Pipeline, and Case/Chat disposition. An activity Plan is a record-level plan configured once by the User and can be used in creating the activities related to the process through Flow automation.