Partner Contact Center Powered by Vonage vs Delete Helper

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

The Delete Helper app allows system administrators to define specific rules about when a record can or cannot be deleted. The feature is similar to standard Validation Rules, but it expands the functionality to cover deletion. The app is even capable of stopping deletion by System Admins. This may be helpful in orgs that have numerous admins of various skill levels. The admin creates specific background formula fields, and if the formula evaluates to "True", the record deletion is stopped.