Is Vonage Premier for Salesforce Voice Contact Center and CTI or Who Is Currently Looking at My Case cheaper?

Who Is Currently Looking at My Case is the cheaper option — it offers a free plan (free). Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Who Is Currently Looking at My Case?

It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize rating consistency; Who Is Currently Looking at My Case is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Who Is Currently Looking at My Case aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs Who Is Currently — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Who Is Currently Looking at My Case

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Who Is Currently Looking at My Case
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Notifies when another users is Viewing the same record, Monitor all Case currently accessed by your colleagues. Instructions > https://sites.google.com/view/adelforce/products-services/who-is-looking”199 chars
Description	1144 / 2000 chars57% used	108 / 2000 chars5% used
Screenshots	—	—
Languages	en	enfrites
Platforms	Shopify	Shopify
Developer	Vonage	adelforce

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Who Is Currently Looking at My Case
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Who Is Currently Looking at My Case
Rating	★ 4.9 ★	4.2 ★
Total reviews	★ 1k	5
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	3
Languages	1 supported	4 supported
Listed since	May 2010	Jul 2022

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Who Is Currently Looking at My Case's 4.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Who Is Currently Looking at My Case offers a free tier (free) while Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Who Is Currently Looking at My Case's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Who Is Currently Looking at My Case's 5-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Who Is Currently Looking at My Case audit

Listed	May 22, 2010	July 5, 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Who Is Currently Looking at My Case
the world	#1	Not ranked
cloud seamlessly integrate	#1	Not ranked
cloud voice	#1	Not ranked
the same	Not ranked	#3

Vonage Premier for Salesforce Voice Contact Center and CTI vs Who Is Currently Looking at My Case

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Who Is Currently Looking at My Case

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Who Is Currently Looking at My Case cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Who Is Currently Looking at My Case?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Who Is Currently Looking at My Case?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Who Is Currently Looking at My Case?

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More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

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