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Field-level data| Vonage Premier for Salesforce Voice Contact Center and CTI | Suger | |
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| Vonage Premier for Salesforce Voice Contact Center and CTI | Suger | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.
| Metric | Vonage Premier for Salesforce Voice Contact Center and CTI | Suger |
|---|---|---|
| Rating | 4.9 ★ | — |
| Total reviews | 1k | 0 |
| Free plan | — | ★ Yes |
| Pricing | paid | free_to_install |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | ★ 3 | 2 |
| Languages | 1 supported | 1 supported |
| Listed since | May 2010 | Dec 2023 |
Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Suger's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Suger offers a free tier (free_to_install) while Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,039 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Suger's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Suger's 0-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Suger audit
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| Keyword | Vonage Premier for Salesforce Voice Contact Center and CTI | Suger |
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| contact | #8 | Not ranked |
| chatbot | #19 | Not ranked |
| powerful forms | #49 | Not ranked |
Suger is the cheaper option — it offers a free plan (free_to_install). Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize rating consistency; Suger is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,039 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,039 reviews). Suger aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Vonage Premier for Salesforce Voice Contact Center and CTI and Suger both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Suger" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.