Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Lite Pae - Accept Payments using Stripe natively?

Lite Pae - Accept Payments using Stripe natively holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). Lite Pae - Accept Payments using Stripe natively typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs Lite Pae - Accept — Salesforce

Lite Pae - Accept Payments using Stripe natively vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Side-by-side comparison · 24 data points

Lite Pae - Accept Payments using Stripe natively

5.0·3reviews

Get started in just 5 minutes. - Collect payments in Experience Cloud sites and Salesforce Flows. - Instant, recurring, future payments & place a hold and capture later. - Send invoices, create portal links, use promo codes

salesforcefreemium

Change

1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Lite Pae - Accept Payments using Stripe natively
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Get started in just 5 minutes. - Collect payments in Experience Cloud sites and Salesforce Flows. - Instant, recurring, future payments & place a hold and capture later. - Send invoices, create portal links, use promo codes”223 chars
Description	1144 / 2000 chars57% used	815 / 2000 chars41% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	Idea Vouch
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Lite Pae - Accept Payments using Stripe natively
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Lite Pae - Accept Payments using Stripe natively
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	3
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	1 tier	★ 2 tiers
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	May 2010	Nov 2022

AppRanks verdict

Generated from live data on this page

The call

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Lite Pae - Accept Payments using Stripe natively are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

On pricing, Lite Pae - Accept Payments using Stripe natively offers a free tier (freemium) while Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Lite Pae - Accept Payments using Stripe natively's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • Lite Pae - Accept Payments using Stripe natively audit

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

Lite Pae - Accept Payments using Stripe natively

Collect donations/payments by using easy to configure lightning web component available in Salesforce Experience cloud sites and in Salesforce Flows. Support following payment methods: - Credit cards - ACH Direct Debit (Beta) - Bank transfer (in Invoice)
Capture payment details and charge them later by using Stripe Future payments or place a hold on payment and capture later. Support 3D Secure authentication from Stripe. Customer Portal Links Capture Stripe webhook events
Trackback transaction ids from Stripe back in salesforce for payments processed. Map Stripe Customer Id in Salesforce to process payments for your customers or on-board them. Allow users to cancel their Subscriptions Create Invoices and send link in email

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Lite Pae - Accept Payments using Stripe natively
contact form	#91	#44

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Lite Pae - Accept Payments using Stripe natively

Lite Pae is a native Salesforce App to collect payments using Stripe as payment processor with easy to configure setup. A dashboard to configure your Stripe account to be used as Payment processor and see transactions in submissions. A Template builder to create pre-configured payment form to be used in Experience cloud site or Salesforce flow using a component. A lightning web component available in Experience cloud site, which has configurations to customize the payment form. A lightning web component for Flow which makes it flexible to use it pretty much anywhere in Salesforce platform where Flow is supported like Lightning pages, Site pages etc. And few more LWC components for Flow to setup Customer mapping, Create invoices, Payment details and process payments offline using Stripe Future payments.

Top keywords

payment5×3.91%
flow4×3.13%
component3×2.34%
lightning3×2.34%
payments3×2.34%
salesforce3×2.34%
site3×2.34%
stripe3×2.34%
cloud2×1.56%
cloud site

Lite Pae - Accept Payments using Stripe natively vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Lite Pae - Accept Payments using Stripe natively

1. Listing metadata

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

Lite Pae - Accept Payments using Stripe natively · 0 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Lite Pae - Accept Payments using Stripe natively cheaper?

Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Lite Pae - Accept Payments using Stripe natively?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Lite Pae - Accept Payments using Stripe natively?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Lite Pae - Accept Payments using Stripe natively?

See full keyword rankings, install trends, and weekly alerts

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