Vonage Premier for vs IdeasPro — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs IdeasPro

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	IdeasPro
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“IdeasPro enables you to power innovation and business growth with highly-personalized, scalable, and gamified management for ideas in Salesforce Classic, as well as Lightning Experience.”186 chars
Description	1144 / 2000 chars57% used	1102 / 2000 chars55% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Grazitti Interactive™
Listed	May 22, 2010	January 2, 2023

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and IdeasPro
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	IdeasPro
Rating	4.9 ★	—
Total reviews	1k	0
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2010	Jan 2023

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	IdeasPro
cloud voice	#1	Not ranked
the world	#1	Not ranked
cloud seamlessly integrate	#1	Not ranked
ideas	Not ranked	#9

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

IdeasPro

Use-Cases for IdeasPro Map Idea Accounts: Map community user accounts with ideas they have created/liked/commented on. Prevent Profanity: Block and prevent the posting of ideas or comments with words that you have defined as profane. Schedule Idea Merge: Merge duplicate or similar ideas under a parent idea, with this out-of-the-box functionality. Deflect Ideas: Prevent the creation of similar ideas by showing existing ideas and articles (if enabled) as a suggestion, to community users who try to post an idea that already exists in the system. Subscribe to Idea Categories: Subscribe to an idea category to get notified whenever an idea gets created or updated in this category. Add Multiple Attachments to Ideas: Standard Salesforce functionality enables users to add an attachment to an idea, with file size not exceeding 25 MB. With IdeasPro, you can add multiple attachments with an extended file size. Votes Threshold: Dynamically update statuses based on vote or comment count. Zone-Wise Admin Settings: Configure the admin panel of IdeasPro on the basis of idea zones in Salesforce.

Top keywords

idea9×5.20%
ideas7×4.05%
add3×1.73%
ideaspro3×1.73%
prevent3×1.73%
accounts2×1.16%
add multiple2×1.16%
add multiple attachments2×1.16%
admin2×

Frequently asked

Common questions about this comparison

Is Vonage Premier for Salesforce Voice Contact Center and CTI or IdeasPro cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and IdeasPro offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; IdeasPro starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or IdeasPro?

It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize rating consistency; IdeasPro is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or IdeasPro?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). IdeasPro aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and IdeasPro?

Migration support varies by app and category. Vonage Premier for Salesforce Voice Contact Center and CTI and IdeasPro both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from IdeasPro" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Vonage Premier for Salesforce Voice Contact Center and CTI vs IdeasPro

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

IdeasPro

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or IdeasPro cheaper?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or IdeasPro?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or IdeasPro?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and IdeasPro?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons