Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or TimeCapsule - Graphic field history tracking tool?

TimeCapsule - Graphic field history tracking tool holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). TimeCapsule - Graphic field history tracking tool typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs TimeCapsule - Graphic — Salesforce

TimeCapsule - Graphic field history tracking tool vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Side-by-side comparison · 24 data points

TimeCapsule - Graphic field history tracking tool

5.0·1reviews

Field history tracking that is well designed, is easy to use and is a complete solution for your business needs.

salesforcefree

Change

1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	TimeCapsule - Graphic field history tracking tool
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Field history tracking that is well designed, is easy to use and is a complete solution for your business needs.”112 chars
Description	1144 / 2000 chars57% used	1065 / 2000 chars53% used
Screenshots	—	—
Languages	en	nlen
Platforms	Salesforce	Salesforce
Developer	Vonage	CaseNine
Listed	May 22, 2010

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and TimeCapsule - Graphic field history tracking tool
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	TimeCapsule - Graphic field history tracking tool
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	1
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	★ 9	3
Languages	1 supported	2 supported
Listed since	May 2010	Mar 2021

AppRanks verdict

Generated from live data on this page

The call

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and TimeCapsule - Graphic field history tracking tool are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

On pricing, TimeCapsule - Graphic field history tracking tool offers a free tier (free) while Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. TimeCapsule - Graphic field history tracking tool's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • TimeCapsule - Graphic field history tracking tool audit

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

TimeCapsule - Graphic field history tracking tool

VISUAL FIELD HISTORY TRACKING New Lightning Style Framework timeline graph that shows end users a clear overview of record changes. Makes it easy to see adjustments from old to new values and also shows when these adjustments were made.
COMPLETE FIELD HISTORY TRACKING A solution for organizations that need to keep track of their data history and where users can see all changes at a glance with just one click. A summary button where you can see a complete overview of all field changes.
USER-FRIENDLY FIELD HISTORY TRACKING Easy drag and drop cursor to see time specific changes on a record. Easy to install on standard and custom objects within Salesforce. Check out our demo and user guide for easy-to-follow instructions.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	TimeCapsule - Graphic field history tracking tool
the world	#1	Not ranked
contact center	#1	Not ranked
field history tracking	Not ranked	#2
history tracking	Not ranked	#2
salesforce cloud	#3	Not ranked

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

TimeCapsule - Graphic field history tracking tool

COMPLETE The TimeCapsule offers a complete solution for field history tracking in a nice user-friendly overview. You no longer have to create an entire report when you are looking for a specific field and its changes. Next to that, you can stay on the record page to see all field changes. This component shows the adjustments made on the records; on a timeline it shows you the old value, the new value and a date and time when the record was adjusted. You can go back up to 24 months. EASY TO USE The TimeCapsule shows all changes on a record in one overview within a nice graph. With one click on the TimeCapsule button you can see a complete overview of all field changes. The TimeCapsule is easy to install and can easily be placed on any standard or custom object in Salesforce. You can also filter on fields to show in detail when mutations have taken place and who made the adjustments. Cool features: > See old vs. new value with color differences > Easy drag and drop cursor > Drag and drop graph on any record page > A summary button > Lightning ready

Top keywords

changes4×2.08%
field4×2.08%
record4×2.08%
timecapsule4×2.08%
complete3×1.56%
overview3×1.56%
see3×1.56%
shows3×1.56%
value

TimeCapsule - Graphic field history tracking tool vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

TimeCapsule - Graphic field history tracking tool

1. Listing metadata

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

TimeCapsule - Graphic field history tracking tool · 0 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or TimeCapsule - Graphic field history tracking tool cheaper?

Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or TimeCapsule - Graphic field history tracking tool?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or TimeCapsule - Graphic field history tracking tool?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or TimeCapsule - Graphic field history tracking tool?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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