Vonage Premier for Salesforce Voice Contact Center and CTI
DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.
Top keywords
- call5×2.82%
- agents4×2.26%
- global4×2.26%
- data3×1.69%
- salesforce3×1.69%
- between2×1.13%
- call quality2×1.13%
- clear2×1.13%
- crm2×1.13%
- crystal2×1.13%
- crystal clear2×1.13%
- depend2×1.13%
Voicespin
Transform your agent experience with a unified communication powerhouse built for the modern enterprise. With VoiceSpin, all inbound and outbound interactions—voice, chat, bots, and messaging—come together in a single, AI-powered agent panel. The AI Holistic Suite combines voice bots, chatbots, speech analytics, AI suggestions, and automated summarization, working together to streamline workflows and deliver exceptional customer experiences. Agents benefit from an all-rounded omnichannel panel that unifies SMS, bulk messaging, web chat, social media, WhatsApp, and Telegram in one intuitive interface, making it easy to manage conversations across every channel. AI VoiceBots and Chatbots handle routine inquiries, lead qualification, bookings, and outbound campaigns, while seamlessly escalating complex cases to human agents with full context preserved. A built-in AI Agent Assist system empowers agents with real-time suggestions, reply prompts, and best-answer recommendations, reducing response times and increasing accuracy. With 24/7/365 support, VoiceSpin ensures your business never misses a conversation and your team always has the tools to succeed.
Top keywords
- ai4×2.50%
- agent3×1.88%
- agents3×1.88%
- bots2×1.25%
- chat2×1.25%
- chatbots2×1.25%
- messaging2×1.25%
- outbound2×1.25%
- panel2×
