Is Vonage Premier for Salesforce Voice Contact Center and CTI or Service Appointment Generator cheaper?

Service Appointment Generator is the cheaper option — it offers a free plan (free). Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Service Appointment Generator?

It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize rating consistency; Service Appointment Generator is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Service Appointment Generator aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs Service Appointment — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Service Appointment Generator

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Service Appointment Generator
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“The Service Appointment generator allows a planner/dispatcher to easily assemble a team of technicians to deliver service over multiple days and weeks on a single work order.”174 chars
Description	1144 / 2000 chars57% used	760 / 2000 chars38% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Salesforce Labs
Listed	May 22, 2010	April 24, 2022

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Service Appointment Generator
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Service Appointment Generator
Rating	4.9 ★	—
Total reviews	1k	0
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2010	Apr 2022

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Service Appointment Generator's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Service Appointment Generator offers a free tier (free) while Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Service Appointment Generator's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Service Appointment Generator's 0-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Service Appointment Generator audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Service Appointment Generator
cloud voice	#1	Not ranked
the world	#1	Not ranked
cloud seamlessly integrate	#1	Not ranked
appointment	Not ranked	#24

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Service Appointment Generator

This package consists of: - A configurable screen that prompts the user for key parameters such as job duration, start and end dates, start times and resources and skills required - This same screen can be used to manage existing work orders to allow for needed changes to duration, dates and technician assignments- An assignment engine that generates service appointments and assigns them by role/skill to selected resources in selected territories - Compatibility with Salesforce Field Service, such that scheduling and optimization capabilities of Salesforce Field Service can be used on service appointments generated by the Service Appointment Generator component Review Installation Steps prior to installation: https://salesforce.quip.com/rZW0AMsat3JW

Top keywords

service5×4.46%
salesforce3×2.68%
appointments2×1.79%
dates2×1.79%
duration2×1.79%
field2×1.79%
field service2×1.79%
installation2×1.79%
resources2×1.79%
salesforce field2×1.79%

Vonage Premier for Salesforce Voice Contact Center and CTI vs Service Appointment Generator

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Service Appointment Generator

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Service Appointment Generator cheaper?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Service Appointment Generator?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Service Appointment Generator?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

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