Which works better for small vs large Salesforce AppExchange stores?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Omnihub aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

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Vonage for Service vs Omnihub — Salesforce

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs Omnihub

Side-by-side comparison · 24 data points

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

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1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Omnihub
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“OmniHub is a multi-channel communication platform fit for businesses of all sizes. Your sales and service teams can leverage inbound and outbound Phone, Email and SMS services, and we also offer Marketing Automation tools such as NPS and Surveys. ”247 chars
Description	1144 / 2000 chars57% used	598 / 2000 chars30% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Declarative Ltd
Listed	May 22, 2010

At a glance

9 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Omnihub
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Omnihub
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	1
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 5 tiers
Listed features	3	★ 7
Languages	1 supported	1 supported
Listed since	May 2010	Jan 2025

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE VCC’s tight Salesforce integration is reflected in our 5-star rating and more positive reviews than any other CTI vendor. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
SPEECH ANALYTICS VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights, and when combined with real time transcription, call control and routing all natively embedded in SCV, provides the perfect solution.

Omnihub

One-to-One SMS Messaging & Flow Automation: Engage customers with timely, personalised messages using Salesforce Flow Automation. Send bulk messages at scale with template support and secure links.
Email Experience: Utilise OmniHub's Email Console and Utility Popup for efficient email management, intelligent routing, and custom folders. Supports existing email providers.
Voice Connectivity: Scalable and secure voice calls with global carrier access. Features include click-to-call and call routing to Salesforce CTI or external numbers.
360 Degree Customisable Activity Timelines: View and customise customer activity timelines. Filter activities by user, period, and type on a single panel.
Marketing Automation: Automate marketing campaigns via SMS or email. Includes drag-and-drop email builder, embedded surveys, and branded feedback forms.
Administration Panel: Manage communication channels, add widgets, and select number types. Easy drag-and-drop interface for quick setup and management.
Intuitive Installation Process: Simple four-step installation: download app, connect, choose number, and activate widgets without needing third-party access.

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Omnihub
powerful forms	#51	#49

9. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Omnihub

OmniHub is a versatile cloud communications platform integrated with Salesforce®. It offers SMS, email, and phone channels with automation, enabling personalised customer interactions. Key features include one-to-one messaging, automated workflows, secure email management, scalable voice connectivity, and customisable activity timelines. The platform also supports marketing automation, embedded feedback and surveys, and a user-friendly admin panel. Users can manage communication channels, add widgets, and choose different number types. Installation is simple, with a four-step setup process.

Top keywords

automation2×2.67%
channels2×2.67%
email2×2.67%
platform2×2.67%

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs Omnihub

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

1. Listing metadata

Omnihub

At a glance

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Frequently asked

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