Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Matterly - The Legal Software For Any Sized Law Firm aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs Matterly - The Legal — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Matterly - The Legal Software For Any Sized Law Firm

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Matterly - The Legal Software For Any Sized Law Firm
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“The legal platform built for litigators, collectors, and general legal practitioners, you can manage your practice entirely using the Salesforce platform.”154 chars
Description	1144 / 2000 chars57% used	925 / 2000 chars46% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Baobab Partners
Listed	May 22, 2010	April 26, 2022

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Matterly - The Legal Software For Any Sized Law Firm
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Matterly - The Legal Software For Any Sized Law Firm
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	1
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	★ 3	1
Languages	1 supported	1 supported
Listed since	May 2010	Apr 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Matterly - The Legal Software For Any Sized Law Firm
cloud voice	#1	Not ranked
the world	#1	Not ranked
cloud seamlessly integrate	#1	Not ranked
matter	Not ranked	#3
matter management	Not ranked	#7

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Matterly - The Legal Software For Any Sized Law Firm

Features on the platform itself * The platform is pre-configured to support the management of Matters: * Collection, Litigation, and General Matters are supported by default. * The following custom data types/objects are already created and available: * Recovery Sources * Corporations * Matter Assignment * Time Tracking * Invoices * Invoice Line Items * Payments * External Payers * Expenses * NYSCEF Email parsing and association: * Users can easily configure an “Email Service”. Following that, they can set up forwarding rules in their email service of choice to point Supreme and Civil Court alerts related to their Matters/Cases to this address. * Easy Matter entry interfaces: * Custom entry wizards have been built for the following types of Matters: * Collections * Litigation * General

Top keywords

matters4×3.64%
email3×2.73%
following3×2.73%
custom2×1.82%
email service2×1.82%
entry2×1.82%
general2×1.82%
litigation2×1.82%
matter2×1.82%
platform2×1.82%

Frequently asked

Common questions about this comparison

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Matterly - The Legal Software For Any Sized Law Firm cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and Matterly - The Legal Software For Any Sized Law Firm offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; Matterly - The Legal Software For Any Sized Law Firm starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Matterly - The Legal Software For Any Sized Law Firm?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and Matterly - The Legal Software For Any Sized Law Firm (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Matterly - The Legal Software For Any Sized Law Firm?

It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize broader integrations; Matterly - The Legal Software For Any Sized Law Firm is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Matterly - The Legal Software For Any Sized Law Firm?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Vonage Premier for Salesforce Voice Contact Center and CTI vs Matterly - The Legal Software For Any Sized Law Firm

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Matterly - The Legal Software For Any Sized Law Firm

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Matterly - The Legal Software For Any Sized Law Firm cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Matterly - The Legal Software For Any Sized Law Firm?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Matterly - The Legal Software For Any Sized Law Firm?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Matterly - The Legal Software For Any Sized Law Firm?

See full keyword rankings, install trends, and weekly alerts

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