Partner Contact Center Powered by Vonage vs Suits | Legal case management

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

The vast majority of the below features are available from the mobile with a few exceptions due to the screen size. 1. Home page with Dashboard, KPIs, Reports and Tasks 2. Client page accessible to several other features, to create a. Business Clients b. Individual Clients 3. Contacts with personal identity information including all compliance (GDPR) information 4. Legal Case page accessible to a number of features following case types which includes Class Actions; a. Business Purchase/Sell Cases b. Conveyancing Cases c. Criminal Cases d. Family Cases e. Immigration Cases f. Litigation Cases 5. Class Action types of Legal Cases, where your organization can combine a number of Clients for a Legal Case with similar context. Configure Teams or Groups in order to assist you with not just solving the Legal Case but also to manage the Clients by a Team. 6. Creation of the Quote, Order and an Invoice to receive a payment within two minutes from across 140 countries across the world for credit card payments – your client may be an overseas traveller etc… 7. Payment System to accept payments from Trust Accounts, Credit Cards and report monthly to the Government Department.