Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Gong.io | The Revenue AI Platform for customer facing teams aligns more with early-stage and growth-mode stores (81 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs Gong.io | The Revenue — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Gong.io | The Revenue AI Platform for customer facing teams

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Gong.io \| The Revenue AI Platform for customer facing teams
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“CRM data alone paints an incomplete picture. Enrich your data in Salesforce with Gong’s conversation data to get the insights you need to make better decisions and close more deals.”181 chars
Description	1144 / 2000 chars57% used	997 / 2000 chars50% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Gong.io
Listed	May 22, 2010

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Gong.io | The Revenue AI Platform for customer facing teams
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Gong.io \| The Revenue AI Platform for customer facing teams
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	81
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2010	Feb 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Gong.io \| The Revenue AI Platform for customer facing teams
chatbot	#119	#18
feedback	#57	#11861

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Gong.io | The Revenue AI Platform for customer facing teams

Trying to figure out what happened on a sales call? Reading the summary in your CRM is useless. 30 written words never truly recap 6,000 spoken words. Gong captures and analyzes every word of every sales conversation. Meet your new single source of truth. Gong reveals what your star reps are doing differently: What questions they are asking, how they’re discussing pricing, and what their talk-to-listen ratio is. It then compiles the best plays into your winning playbook so you can spread the wisdom. Find anything in any sales conversation. Gong transcribes and indexes everything so you can easily find that call where your competitor was mentioned. Or make sure your reps are on script. You can even get alerted every time someone asks for a discount. Easily share sales calls with customers or internally. Ask for feedback, tag team members to get them involved, and pinpoint areas for improvement. Gong weaves collaboration into your team culture to help everyone win more deals together.

Top keywords

gong4×2.41%
sales4×2.41%
call2×1.20%
conversation2×1.20%
find2×1.20%
reps2×1.20%
sales conversation2×1.20%
team2×1.20%
words2×1.20%

Frequently asked

Common questions about this comparison

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Gong.io | The Revenue AI Platform for customer facing teams cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and Gong.io | The Revenue AI Platform for customer facing teams offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; Gong.io | The Revenue AI Platform for customer facing teams starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Gong.io | The Revenue AI Platform for customer facing teams?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and Gong.io | The Revenue AI Platform for customer facing teams (5.0★, 81 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Gong.io | The Revenue AI Platform for customer facing teams?

It depends on what you're optimizing for. Vonage Premier for Salesforce Voice Contact Center and CTI fits better if you prioritize broader integrations; Gong.io | The Revenue AI Platform for customer facing teams is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Gong.io | The Revenue AI Platform for customer facing teams?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 81), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Vonage Premier for Salesforce Voice Contact Center and CTI vs Gong.io | The Revenue AI Platform for customer facing teams

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Gong.io | The Revenue AI Platform for customer facing teams

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Gong.io | The Revenue AI Platform for customer facing teams cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Gong.io | The Revenue AI Platform for customer facing teams?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Gong.io | The Revenue AI Platform for customer facing teams?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Gong.io | The Revenue AI Platform for customer facing teams?

See full keyword rankings, install trends, and weekly alerts

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