Partner Contact Center Powered by Vonage vs Files Plus

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Advanced component for working with files and attachments. It allows users to search them by name, view files grouped by kind, sort them by name, date, kind and size, preview, download, and upload. It consists of the three tabs (All, Images, Files), the search field and sorting filters. The search and sorting filters work throughout all the three tabs, so it easy to find a necessary file. On the Images tab, you'll see all the images that have been added to the ticket. You can click on any image to open a pop-up and see a larger image. On the Files tab, you'll find a list of all non-image files. Also, you can upload more files at the bottom of the app.