Partner Contact Center Powered by Vonage vs Magentrix Customer Portals

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Deliver content and share information with your customers with a CRM-connected, Magentrix customer success web portal. Customize the look and feel with your own brand. Social features allow users to collaborate on files and documents. Remove barriers to your clients by automating various interactions with your business. KEY FEATURES: - Customer Self-Service (e.g. dynamic online group forums) - Learning Management System (LMS) - Rewards & Redemption: Gamify tasks, supported by TangoCard - Content Management: information on demand - Cases & Case Deflection: customer-facing help desk - Ideation: Customers share, review, and collaborate on new ideas - Document Management - Upcoming Events - Analytics - Marketplace: Give access to products and services built around your brand - Storefronts INTEGRATIONS: Check out our Integrations page on our website https://www.magentrix.com/integrations?ref=sfappxcp FOR: Medium, Large and Enterprise companies across all industries. More info: https://www.magentrix.com/customerportals?ref=sfappx