Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 (5.0★, 32 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 32), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 aligns more with early-stage and growth-mode stores (32 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs GRAX for SFDC Backup — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“GRAX is the leader in Salesforce Data Protection throughout its lifecycle, where you can own and control 100% of your data while supporting your Customer 360 goals. Click "Get It Now" to start protecting & reusing your Salesforce backup and archive data!”255 chars
Description	1144 / 2000 chars57% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	GRAX

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	32
Free plan	—	★ Yes
Pricing	paid	freemium
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2010	Aug 2020

AppRanks verdict

Generated from live data on this page

Vonage Premier for Salesforce Voice Contact Center and CTI and GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. On pricing, GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 offers a free tier (freemium) while Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 32), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1
the world	#1	Not ranked
cloud seamlessly integrate	#1	Not ranked
cloud voice	#1	Not ranked
data protection	Not ranked	#2
take control of	Not ranked	#3

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1

GRAX is disrupting the Salesforce data protection industry by combining Salesforce data backup, recovery, archiving, and sandbox seeding with scalable data management and operations for a true Salesforce Data Lifecycle Management solution. The same tool that lets you backup, archive, and recover your Salesforce historical data is also the best way to capture, ingest, and pipe those historical versions of your data into your DataOps ecosystem. Global 100 companies trust GRAX to enable them to: ✔ Maintain 100% Digital Chain of Custody ✔ Take ownership and control of all Salesforce backup and archive data ✔ Backup, archive, and recover multiple Salesforce Orgs ✔ Reduce storage costs and improve Org performance ✔ Reuse backup/archive data in analytics & reporting ✔ Track manually deleted data ✔ Bring historical Salesforce data into data warehouses ✔ Report on multiple orgs in tools like Tableau ✔ Improve global compliance and governance ✔ Make better predictions through reporting ✔ Answer business questions with their data ✔ Immutable storage and backups with GRAX High Trust Your Salesforce backup and archive data has strategic value - protect your data and maximize your outcomes!

Top keywords

data14×8.09%
salesforce8×4.62%
backup6×3.47%
archive5×2.89%
salesforce data4×2.31%
archive data3×1.73%
backup archive3×1.73%
grax3×1.73%

Vonage Premier for Salesforce Voice Contact Center and CTI vs GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

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