Partner Contact Center Powered by Vonage vs Point Sigma

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Point Sigma successfully overcomes the many common configuration issues with current BI tools. The platform also understands, resolves and corrects data quality and preparation challenges to directly help with: * Automated insights - self-service insights in minutes not weeks * Reducing the total cost of ownership of BI and analytics program by 75% * Unlimited dynamic dashboards and embedded analytics with the ability to filter by any record data * Build compelling explorative and visual stories * Fashion a data analytics-driven culture using AI * Combine Salesforce data with many other data sources * Clear and predictable pricing * Improve data quality and operational efficiency * Increase competitiveness and customer satisfaction