Is Vonage Premier for Salesforce Voice Contact Center and CTI or Digital Store Audit cheaper?

Digital Store Audit is the cheaper option — it offers a free plan (free). Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Digital Store Audit aligns more with early-stage and growth-mode stores (2 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

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Vonage Premier for vs Digital Store Audit — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Digital Store Audit

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Digital Store Audit
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“The Digital Store Audit is a flexible Flow Template that can be personalized for many use cases. From collecting information for store walk-throughs, equipment inspections, safety checklists, and more!”201 chars
Description	1144 / 2000 chars57% used	998 / 2000 chars50% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	Salesforce Labs
Listed	May 22, 2010

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Digital Store Audit
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Digital Store Audit
Rating	★ 4.9 ★	2.5 ★
Total reviews	★ 1k	2
Free plan	—	★ Yes
Pricing	paid	free
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2010	Oct 2019

Last updated	—	—

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Digital Store Audit
assurance platform	#12	#48

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Digital Store Audit

➡️Scroll to the last screenshot to watch a demo video Retail managers often perform multiple store audit walkthroughs a day, generating substantial amounts of paper-based, unused data. As a mobile-first platform with robust process automation tools, Salesforce can be an integral part of a retail Store Operations strategy. By collecting data with an intuitive end-user experience in Salesforce, we can provide real-time insight with standard Reports & Dashboards, expand business process automation, and all the other features you’ve come to love about working on the Salesforce Platform. While this Flow Template was inspired with retail store operations use cases in mind, we can imagine this Audit Configuration framework being flexible for a range of industries and use cases - equipment inspections, event walk-throughs, quality assurance, safety checklists, and more. Any business with a checklist or rating form should review this Flow Template to help collect and make use of the data.

Top keywords

data3×1.99%
retail3×1.99%
salesforce3×1.99%
store3×1.99%
audit2×1.32%
automation2×1.32%
business2×1.32%
cases2×1.32%
flow2×1.32%

Vonage Premier for Salesforce Voice Contact Center and CTI vs Digital Store Audit

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Digital Store Audit

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Digital Store Audit cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Digital Store Audit?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Digital Store Audit?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Digital Store Audit?

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