Partner Contact Center Powered by Vonage vs Messagepoint Connected for Salesforce Sales and Service Clouds

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Enables sales and service reps to easily select correspondence and other documents directly from Salesforce. Reps choose the appropriate email and print communications authored and managed in Messagepoint. An optional interview questionnaire drives personalized content. Lastly, controlled editing experiences enable reps to edit each communication for further personalization before releasing for approval or delivery. Messagepoint enables marketers and business users to self-manage their own content, and to define the rules that drive content variations enabling advanced personalization. Additionally, content may be shared between teams, touchpoints and channels. Email correspondence is assembled by Messagepoint and returned to Email Studio for delivery and tracking purposes in Marketing Cloud. Print correspondence is routed to a print service provider or to your own print/mail processing via native composition capabilities or delivery connectors with third-party composition engines like Quadient Inspire.