Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) (4.9★, 1,042 reviews) and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration (5.0★, 3 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has more onboarding documentation maturity (1,042 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs Axialys CCaaS : CTI — Salesforce

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs Axialys CCaaS

Side-by-side comparison · 24 data points

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Axialys CCaaS
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Axialys CCaaS provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions”157 chars
Description	1144 / 2000 chars57% used	977 / 2000 chars49% used
Screenshots	—	—
Languages	en	enfr
Platforms	Shopify	Shopify
Developer	Vonage	AXIALYS
Listed	May 22, 2010

At a glance

9 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	2 supported
Listed since	May 2010	Dec 2018

AppRanks verdict

Generated from live data on this page

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) at paid, Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,042 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration audit

Last updated	—	—

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Axialys CCaaS
contact	#8	#91

9. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Axialys CCaaS

With Axialys CCaaS, You will benefit from : CTI, IVR configurator, ACD, supervision interface, agent interface, Omnichannel real-time monitoring, dialer, click-to-call, auto-dialing, call-recording, call-routing, call-queuing, advanced reporting, SMS sending, etc. As a Telecom Operator, we invest in global telecom infrastructure to offer the best-in-class audio quality for your phone interactions. The Axialys CCaaS-Salesforce integration improves the quality of every interaction in order to offer the best customer experience as possible. Axialys CCaaS integrated to Salesforce, allow your company to : . have a glance at your contact page before answering the call . click to dial to call your contact . log every conversation details in the Salesforce contact page . deliver Voice Flows by skills or priorities . monitor your contact center & agents activity in real-time . access to out-and-out dashboards . and of course, benefit from a high-level voice quality

Top keywords

contact4×3.01%
axialys3×2.26%
quality3×2.26%
axialys ccaas2×1.50%
benefit2×1.50%
call2×1.50%
ccaas2×1.50%
contact page2×1.50%
interface2×1.50%
offer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) vs Axialys CCaaS

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

1. Listing metadata

Axialys CCaaS

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

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Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

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More popular comparisons

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration?