Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Employee Service Platform - Onboarding & Self-Service?

Vonage Premier for Salesforce Voice Contact Center and CTI has the higher average rating (4.9★ from 1,042 reviews) compared to Employee Service Platform - Onboarding & Self-Service (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Employee Service Platform - Onboarding & Self-Service?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Employee Service Platform - Onboarding & Self-Service aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Employee Service Platform - Onboarding & Self-Service?

Migration support varies by app and category. Vonage Premier for Salesforce Voice Contact Center and CTI and Employee Service Platform - Onboarding & Self-Service both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Employee Service Platform - Onboarding & Self-Service" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Vonage Premier for vs Employee Service — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Employee Service Platform - Onboarding & Self-Service

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Employee Service Platform - Onboarding & Self-Service
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“An employee engagement solution that enables a company workforce to find any information they need. Users can view interactive dashboards to quickly locate information, submit cases, and talk with an AI chatbot, creating a seamless employee experience.”252 chars
Description	1144 / 2000 chars57% used	846 / 2000 chars42% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	PwC
Listed

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Employee Service Platform - Onboarding & Self-Service
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Employee Service Platform - Onboarding & Self-Service
Rating	★ 4.9 ★	1.0 ★
Total reviews	★ 1k	1
Free plan	—	★ Yes
Pricing	paid	free_to_install
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2010	Nov 2017

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Employee Service Platform - Onboarding & Self-Service's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Employee Service Platform - Onboarding & Self-Service offers a free tier (free_to_install) while Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Employee Service Platform - Onboarding & Self-Service's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Employee Service Platform - Onboarding & Self-Service's 1-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Employee Service Platform - Onboarding & Self-Service audit

Last updated	—	—

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Employee Service Platform - Onboarding & Self-Service
chatbot	#52	#1933

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Employee Service Platform - Onboarding & Self-Service

Employee Service Platform - Onboarding & Self-Service is an employee engagement solution that enables a company’s workforce to find any information they need. Users can view an interactive dashboard to track their requests, access their payroll, view their benefits & initiate a performance review. Employees also have access to other self-service options like Chatbots, Knowledge base, & Case Submission, enabling a seamless & cohesive employee experience. The platform serves as a comprehensive destination for all employee needs, delivered in clean, intuitive interface. From quickly locating information to talking with AI chatbots, ESP - Onboarding & Self-Service takes the employee experience to the next level. This content is not available for download. Please contact PwC for additional information on services related to this solution.

Top keywords

employee5×4.20%
information3×2.52%
self-service3×2.52%
access2×1.68%
chatbots2×1.68%
employee experience2×1.68%
experience2×1.68%
onboarding2×1.68%
onboarding self-service2×1.68%
platform

Vonage Premier for Salesforce Voice Contact Center and CTI vs Employee Service Platform - Onboarding & Self-Service

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Employee Service Platform - Onboarding & Self-Service

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Employee Service Platform - Onboarding & Self-Service cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Employee Service Platform - Onboarding & Self-Service?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Employee Service Platform - Onboarding & Self-Service?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Employee Service Platform - Onboarding & Self-Service?

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More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and Employee Service Platform - Onboarding & Self-Service?