Which works better for small vs large Salesforce AppExchange admins?

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) typically suits early-stage and growth-mode teams based on its published review base (1,044 reviews). Vertex Tax Solutions typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Vonage for Service vs Vertex Tax Solutions — Salesforce

Vertex Tax Solutions vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Side-by-side comparison · 24 data points

Vertex Tax Solutions

4.3·3reviews

Automates indirect tax determination for 20,000+ jurisdictions around the world across industries, regions, and channels for every size company. Covering sales tax and value-added tax. Full portfolio of solutions to streamline calc through compliance.

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1. Listing metadata

Field-level data

	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Vertex Tax Solutions
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Automates indirect tax determination for 20,000+ jurisdictions around the world across industries, regions, and channels for every size company. Covering sales tax and value-added tax. Full portfolio of solutions to streamline calc through compliance. ”252 chars
Description	1144 / 2000 chars57% used	1159 / 2000 chars58% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	Vertex Inc.
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) and Vertex Tax Solutions
Metric	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Vertex Tax Solutions
Rating	★ 4.9 ★	4.3 ★
Total reviews	★ 1k	3
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	9	9
Languages	1 supported	1 supported
Listed since	May 2010	Sep 2018

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Vertex Tax Solutions's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) at paid, Vertex Tax Solutions at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) has the larger user base (1,044 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Vertex Tax Solutions's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT); mid-market and enterprise admins with specific feature requirements should evaluate both — Vertex Tax Solutions's 3-review base may include the workflow context that matches your specific use case better than Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) audit • Vertex Tax Solutions audit

Last updated	—	—

3. Features

As listed by each developer

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

Vertex Tax Solutions

Take advantage of prebuilt, Salesforce-validated integrations for Revenue Cloud, Sales Cloud, CPQ, Billing, and Commerce Cloud.
Automate the maintenance of tax rules and rates, receive the latest updates, and reduce your monthly tax research burden and multi-system content updates.
Experience more accurate calculation on complex scenarios under a scalable framework supporting Sales Tax, Use Tax, and VAT, including industry and region-specific content.
Gain award-winning support/services team backed by Vertex’s certified consultants and support specialists.
Price transparency with multi-year lock options. Predictable and fixed.
Quickly apply a unified, global tax policy to multiple transacting systems channels like marketplaces, mobile apps, subscription tools, and more.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)	Vertex Tax Solutions
the world	#1	Not ranked
contact center	#1	Not ranked
commerce cloud enable	Not ranked	#2
salesforce cloud	#3	Not ranked
b2c commerce cloud	Not ranked	#6

7. App details

Long-form description · keyword frequency

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Vertex Tax Solutions

A proud Salesforce ISV partner, our integrated solutions allow you to automate indirect tax determination globally for your Salesforce platforms: Revenue Cloud: Manage your tax accuracy with Vertex for Salesforce Revenue Cloud. Vertex for Salesforce Revenue Lifecycle Management enhances customer experience by automating commercial complexity and providing tax compliance with precision. Sales Cloud: Core connector for tax calculation on Opportunities. Commerce Cloud (B2C, B2B, D2C): Handle tax for complex distribution, wholesale, and retail transactions online within Salesforce Commerce products. Order Management: Calculate taxes on standard and split orders; customize to fit your fulfillment process. Headless Commerce: Enable calculating tax in any engagement medium including storefronts, mobile checkout, and social media channels. CPQ and Billing: Calculate tax for quotes and orders to communicate total pricing in CPQ. Calculate tax in orders through invoices using standard invoicing processes with no additional workflows in Billing. Complex billing structures including one-time and recurring purchases in Subscription Management.

Top keywords

tax8×5.23%
salesforce5×3.27%
cloud4×2.61%
billing3×1.96%
calculate3×1.96%
commerce3×1.96%
management3×1.96%
orders3×1.96%

Vertex Tax Solutions vs Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

Vertex Tax Solutions

1. Listing metadata

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) · 2 changes

Vertex Tax Solutions · 0 changes

7. App details

Frequently asked

Is Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Vertex Tax Solutions cheaper?

Which has better reviews, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Vertex Tax Solutions?

Should I choose Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Vertex Tax Solutions?

Which is faster to set up, Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) or Vertex Tax Solutions?

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