Is Vonage Premier for Salesforce Voice Contact Center and CTI or Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)?

Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) and Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) (4.9★, 8 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 8), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) aligns more with early-stage and growth-mode stores (8 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Vonage Premier for vs Google Bot for — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“The NeuraFlash Chatbot for Salesforce provides: ● NLP via Google DialogFlow ● Pro-Active Engagement & Targeting ● 25 languages+ ● Escalation to Salesforce Live Agent/LiveMessage ● Migration to/from Einstein Bot ● HIPAA Compliant”229 chars
Description	1144 / 2000 chars57% used	1148 / 2000 chars57% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	Vonage	NeuraFlash LLC
Listed

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)
Rating	★ 4.9 ★	4.9 ★
Total reviews	★ 1k	8
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2010	Oct 2017

AppRanks verdict

Generated from live data on this page

Vonage Premier for Salesforce Voice Contact Center and CTI and Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) are evenly matched on rating (4.9★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Vonage Premier for Salesforce Voice Contact Center and CTI at paid, Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)
chatbot	#18	#8

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)

Our Chatbots Offer: ● A real AI and NLP powered conversational Chatbot that is deeply integrated with Salesforce ● Supports all digital channels - Web/Mobile ● Investment Protection: migration to the Salesforce Einstein Chatbot product ● HIPAA Compliant Deploy our chatbot across Salesforce digital channels including Communities, Live Agent Web and Mobile Chat, and SMS/Facebook Messenger using LiveMessage to: ● Integrate with Salesforce Knowledge to present relevant KB articles/manage content ● Create Cases and assign to your service queues to expedite customer service ● Create Leads and assign to your sales teams for immediate follow-up ● Provide access to Salesforce data – the bot can access Salesforce data just like your team members ● Escalate the conversation from the Chatbot to a live team member and pass key information about the conversation – just like a ‘warm transfer’ ● Provide Pro-Active Bot Intelligence that serves up the bot based on visitor activities, customer profiles, previous interactions, etc. What's Included: ● Out of the box UI templates (customizable) ● Reports/Dashboards in Salesforce for Sales and Service

Top keywords

salesforce7×4.24%
chatbot4×2.42%
bot3×1.82%
service3×1.82%
access2×1.21%
assign2×1.21%
channels2×1.21%
conversation2×1.21%

Vonage Premier for Salesforce Voice Contact Center and CTI vs Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)?

See full keyword rankings, install trends, and weekly alerts

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