Partner Contact Center Powered by Vonage vs AC Events Lite for Experience Cloud

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Included in our latest version - AC Events Enterprise - but not AC Events Lite: - Unlimited number of attendees and events - Multicurrency support - Donation with registration - Discount vouchers - User-created events on the experience site - Group events - Chatter integration - Event filtering - Waitlists - Ticketing - Multi-day events - Event speaker management - Event microsite - Campaign integration - Event dashboard - Event transactions **************************************** BUILT-IN COMMUNITY CALENDAR. Attendees can monitor the upcoming events easily with the AC Calendar component. EMAIL UPDATES. Keep community members updated about upcoming events with ready-made customizable templates. OUTLOOK/MAC AND GOOGLE CALENDAR SUPPORT. Attendees can add the event to their calendars and not miss it. STRIPE API INTEGRATION. Provide secure debit and credit card payments and track all transactions easily in your salesforce org. GUEST REGISTRATION WITH GOOGLE RECAPTCHA SUPPORT. Let your attendees register for events and generate new leads and contacts. Use Google reCAPTCHA to protect yourself from spambots.