Partner Contact Center Powered by Vonage vs AgentBot

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Create conversational journeys that automate customer service and sales processes and offer instant solutions to customers’ demands. AgentBot is a no-code Conversational AI platform developed so that any team of any company can design and implement effective customer experiences across the main digital channels. How AgentBot helps companies: • Solves customers’ needs in the first interaction. • Interacts with customers in a natural and unstructured way. • Allows them to offer unlimited service capacity without waiting times. • Connects with third-party platforms for efficient customer query resolution.