Partner Contact Center Powered by Vonage vs Shaman Presentation Platform

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

The Shaman Connector let's you easily sync all meeting data with Salesforce.com. Think about meeting times, duration, content discussed, feedback questions and follow-up tasks. You can take notes and create a quick call report including meeting rating, contact rating, sales funnel progress, next obstacles, liked and disliked content. It offers free text fields to add additional information. You can also obtain customer information during the meeting, by including questions in the presentation. These clicks will be recorded and saved with the meeting. Think about targeting, segmentation or preference questions. Shaman gives you much more control about the data collected. It will be collected in a much more structured way. And it will take less time. No valuable information will get lost. Sales teams will save time, while sales management can do easy reporting within Salesforce.