Is Vonage Premier for Salesforce Voice Contact Center and CTI or Cadalys Concierge™ cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and Cadalys Concierge™ offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; Cadalys Concierge™ starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). Cadalys Concierge™ aligns more with early-stage and growth-mode stores (7 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

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Vonage Premier for vs Cadalys Concierge™ — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs Cadalys Concierge™

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

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1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	Cadalys Concierge™
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Cadalys Concierge™ is a next-generation powerful and elegant Help Center. It provides personalized search to get employees, customers and partners the right information quickly, and provides easy and transparent help center ticketing.”234 chars
Description	1144 / 2000 chars57% used	825 / 2000 chars41% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	Vonage	Cadalys, Inc.

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and Cadalys Concierge™
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	Cadalys Concierge™
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	7
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	16 supported
Listed since	May 2010	Jun 2017

Listed	May 22, 2010	June 21, 2017

Last updated	—	—

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	Cadalys Concierge™
powerful forms	#49	#24

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

Cadalys Concierge™

Cadalys Concierge™ works seamlessly with Salesforce Cases and Knowledge. It is based on the Knowledge-Centered Support (KCS®) methodology developed by the Consortium for Service Innovation. The approach seeks to create content as a by-product of solving problems, evolve content based on demand and usage, develop a knowledge base of an organization's collective experience to-date, and recognize learning, collaboration, sharing and improving. Cadalys Concierge™ can operate on a single instance of Salesforce for companies that have all of their knowledge management and case management in Salesforce. For companies with multiple knowledge stores or multiple case management systems, Cadalys Concierge™ can integrate multiple instances of Salesforce as well as other Knowledge and ticketing systems across your enterprise.

Top keywords

knowledge5×4.35%
salesforce4×3.48%
cadalys3×2.61%
cadalys concierge3×2.61%
concierge3×2.61%
management3×2.61%
multiple3×2.61%
case2×1.74%
case management2×1.74%
companies2×1.74%

Vonage Premier for Salesforce Voice Contact Center and CTI vs Cadalys Concierge™

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

Cadalys Concierge™

At a glance

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2. Pricing & plans

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9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or Cadalys Concierge™ cheaper?

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Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or Cadalys Concierge™?

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