Partner Contact Center Powered by Vonage vs eCASSV2 – electronic Collaborative Addiction Services Solution

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

* Allows National Drug Treatment Reporting Systems to be automatically sent – reducing all paperwork. * Supports implementation of the NDRIC (National Drugs Rehabilitation Implementation Committee) case management framework * Automatically generates Drug Task Force and other funding reports * Supports users to identify their outcomes eCASS includes: * Pre Treatment - Brief Intervention o Drop In o NSP Project (NSP + stock) * Treatment Assessments (HRB and NDRIC Framework) - Key work o HRB / NTDRS Form (EU standard for reporting addiction) o Comprehensive assessment (continuation of initial assessment) o Assessment (Initial and comprehensive assessment) * Treatment Activities o One to one Activities (Calendar event) o Group / Group membership / sessions / attendances * HRB Reporting * Care plan objectives - with care plan steps that are generated from both a group attendance and an activity that is linked to the care plan objective. Step updates automatically once the activity (i.e. attendance at meeting) has been updated within the system. * Progression tools and instruments - Case management