Partner Contact Center Powered by Vonage vs SalesWings Sales Insights

Side-by-side comparison

Partner Contact Center Powered by Vonage

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

salesforcepaid

Change

New comparison

SalesWings Sales Insights

5.0·6reviews

SalesWings helps organizations collect and leverage 360° digital interactions of its business leads, contacts and accounts. Our data fuels sales and marketing alignment, sales efficiency, reporting and insights in an award-winning way.

salesforcepaid

Change

At a glance

8 metrics · ★ = leads on this metric

Feature comparison between Partner Contact Center Powered by Vonage and SalesWings Sales Insights
Metric	Partner Contact Center Powered by Vonage	SalesWings Sales Insights
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1k	6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	9	9
Languages	1 supported

AppRanks verdict

Generated from live data on this page

The call

On the measured data here, Partner Contact Center Powered by Vonage leads on more dimensions (2 vs 0). Pick SalesWings Sales Insights if one of the points where it leads is what you need.

Where Partner Contact Center Powered by Vonage leads

More published reviews: 1,045 vs 6.
Ranks higher in Sales: #4 vs #190 of 1,818.

Pricing

Listed entry pricing: Partner Contact Center Powered by Vonage at paid, SalesWings Sales Insights at paid. See the plans table for what each tier includes.

How this is generated

Built only from the Salesforce AppExchange listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: Partner Contact Center Powered by Vonage audit • SalesWings Sales Insights audit

1. Listing metadata

Field-level data

Field	Partner Contact Center Powered by Vonage	SalesWings Sales Insights
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”	“SalesWings helps organizations collect and leverage 360° digital interactions of its business leads, contacts and accounts. Our data fuels sales and marketing alignment, sales efficiency, reporting and insights in an award-winning way.”
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	SalesWings

Listed since	May 2010	Sep 2016

3. Features

As listed by each developer

Partner Contact Center Powered by Vonage

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

SalesWings Sales Insights

Sales Efficiency: Holistic lead, contact, account and opportunity prioritization based on behavior and ideal customer profile for Salesforce Sales Cloud, Agentforce, Data Cloud and more.
Maximum compatibility: Surface key insights from digital behavior from website, from any Marketing Cloud edition, Braze, Segment, Iterable, Klavyio, MoEngage, Adobe Campaign, Marketo, Hubspot, Emarsys, UseInsider, Customer io, Zeta, Bloomreach and more
Sales Effectiveness: Detailed insights into the interests in topics, products, services of leads, accounts and buyer groups for Salesforce Sales Cloud. Sales intelligence for SFDC
Sales & Marketing reporting: Report on funnel, campaign impact (marketing attribution), interests, lead and account quality and more for Salesforce Sales Cloud
Automated marketing campaign reporting of marketing qualified leads, contacts and accounts for superior sales and marketing alignment in Salesforce Sales Cloud

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Partner Contact Center Powered by Vonage	SalesWings Sales Insights
partner contact center	#1	Not ranked
contact center	#1	Not ranked
center	#1	Not ranked
sales marketing	Not ranked	#3
salesforce marketing cloud	Not ranked	#6

7. App details

Long-form description

Partner Contact Center Powered by Vonage

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

SalesWings Sales Insights

SalesWings quickly connects to your website, any marketing automation solution and campaigns to collect and leverage 360° lead, contact and account activity and bring it into SFDC. Real-time website tracking and automated lead capture through any of your web forms is just the start. Become a world class sales and marketing organization in ° Sales and marketing alignment / lead & account hand over ° Sales efficiency and prioritisation ° Lead, contact and account based marketing (ABM) and sales insights ° Sales insights and reporting into digital activities, needs and interests for lead, contact, account & opportunity qualification ° B2B marketing attribution reporting SalesWings is easy to deploy and use for any sales and marketing operations. Notably SalesWings facilitates growth through automated lead and account profiling, lead scoring, reporting and powerful sales insights. SalesWings is not only intuitive and flexible, it is affordable and requires little effort to install, learn, and is close to 100% automated once you're up and running. Contact us now and schedule a demo today! https://www.saleswingsapp.com/schedule-a-demo/

Frequently asked

Common questions about this comparison

Is Partner Contact Center Powered by Vonage or SalesWings Sales Insights cheaper?

Neither Partner Contact Center Powered by Vonage nor SalesWings Sales Insights lists a free plan. Partner Contact Center Powered by Vonage's paid plans start at $50 / user / month (USD); SalesWings Sales Insights's paid plans start at $399 / company / month (USD) — priced in different units, so not directly comparable. Prices are as listed on the Salesforce AppExchange; check what each tier includes in the Pricing section above.

Which has better reviews, Partner Contact Center Powered by Vonage or SalesWings Sales Insights?

Partner Contact Center Powered by Vonage (4.9★, 1,045 reviews) and SalesWings Sales Insights (5.0★, 6 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Partner Contact Center Powered by Vonage or SalesWings Sales Insights?

SalesWings Sales Insights holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Partner Contact Center Powered by Vonage or SalesWings Sales Insights?

Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly; Partner Contact Center Powered by Vonage has more published reviews to read for user-reported install experience (1,045 vs 6).

Which works better for small vs large Salesforce AppExchange admins?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Salesforce AppExchange data. What it can show: Partner Contact Center Powered by Vonage has 1,045 published reviews; SalesWings Sales Insights has 6 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between Partner Contact Center Powered by Vonage and SalesWings Sales Insights?

Migration support varies by app and category. Partner Contact Center Powered by Vonage and SalesWings Sales Insights both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SalesWings Sales Insights" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Partner Contact Center Powered by Vonage vs SalesWings Sales Insights

Partner Contact Center Powered by Vonage

SalesWings Sales Insights

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Partner Contact Center Powered by Vonage · 3 changes

SalesWings Sales Insights · 2 changes

7. App details

Frequently asked

Is Partner Contact Center Powered by Vonage or SalesWings Sales Insights cheaper?

Which has better reviews, Partner Contact Center Powered by Vonage or SalesWings Sales Insights?

Should I choose Partner Contact Center Powered by Vonage or SalesWings Sales Insights?

Which is faster to set up, Partner Contact Center Powered by Vonage or SalesWings Sales Insights?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Partner Contact Center Powered by Vonage and SalesWings Sales Insights?

Track these apps' keyword rankings and listing changes

More popular comparisons