Partner Contact Center Powered by Vonage vs snapAddy LeadResearch | Capture & enrich contact data | CRM data quality

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

According to a Salesforce study, 91 % of CRM data is incomplete and 70 % becomes obsolete within a year. snapAddy DataQuality supports you in capturing business contacts in both the Salesforce Sales Cloud and the mobile app and automatically keeps them up to date via various sources. LOTS OF SMART FUNCTIONS - Create and update leads, contacts, and accounts with Smart Autocomplete & Updater - Paste contact data from your clipboard to complete missing values - Contact capture using artificial intelligence - Automatic duplicate check of leads, contacts, and accounts - Inventory data update based on e-mail signatures - Qualified research of company data and contacts - Simple addition of missing contact data - Data transfer to Salesforce CRM without typing - Salesforce-compatible business card scanner for your smartphone WHAT ARE THE BENEFITS OF LEADRESEARCH? - Seamless integration into the Salesforce Cloud - Guaranteed increased data quality - Higher user acceptance for your Salesforce CRM - More efficiency in marketing and sales - Simplification of workflows - Saving working time - Central data management