Partner Contact Center Powered by Vonage vs Sentia – Redefining the way sales people work@work

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Sentia is the World’s first Virtual Digital Adviser - an intelligent app that builds a smart intermediary layer between sales people and current CRM systems that transforms the way people work@work. Sentia is a support team of three for each and every sales user… a dedicated assistant, a world class analyst and a sales coach. An Assistant Automatically displays actionable, timely insights in a simple card based user interface. Cards surface whenever Sentia recommends accounts, prospects, leads & opportunities requires calls, emails, meetings. Cards also surface when critical emails received, for win back opportunities, reminders and much more. Encourages a disciplined sales methodology modelled on best practices. Automates most data entry An Analyst Using algorithms and machine learning Sentia provides insights for reps across their own sphere of influence Less surprises, More informed decisions. Clear ‘tableau’ style charts and pipeline analysis A Coach Integrated sales community provides social interaction, allows crowd sourcing of solutions to upskill and self-learn. Incorporates a detailed knowledgebase to drive selling skills