Partner Contact Center Powered by Vonage vs Quark Docurated

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Box. Dropbox. Gmail. SharePoint. Salesforce. Google Drive. OneDrive. In growing businesses, content is everywhere and almost impossible to control. Sales teams like it simple. They need the right content and version at their fingertips as they demand it. Search time is wasted selling time, right? And content leaders need to track the usage and engagement to know what content is working and make sure nothing goes out of the door unapproved. Quark Docurated connects all your content repositories and aggregates your assets under one organized, curated roof, using topics, collections and more. Google-style search, based on metadata and AI, makes it easy for sales teams to be suggested the most relevant, effective content to use for the opportunity in seconds. Enable your sales team to send personalized content that you already know will work. Perfectly crafted to hit customers in the right place, at the right time and in the right format. Using Quark Docurated’s Salesforce integration, sales, marketing and knowledge teams can see content interaction analysis right alongside other CRM logs such as calls, meetings and email clicks. Get the true 360 view with Quark Docurated