Partner Contact Center Powered by Vonage vs clearMDM – Salesforce Native Master Data Management (MDM)

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Most Salesforce data strategies start with deduplication but deduplication alone doesn’t create a trusted customer record or data quality. In multi-system environments, data becomes fragmented, conflicting, and difficult to trust. Deduplication resolves duplicates at a point-in-time, but it does not define, govern, or maintain the correct version of the customer as data changes. clearMDM brings Operational Master Data Management (MDM) into Salesforce, establishing a governed Golden Record across data sources. For Salesforce-committed organisations, native MDM beats the hub on speed, cost, and architecture. Enrich records with connected hierarchies and relationships that reflect real-world structures such as households, organisations, and affiliations. Manage customer data as a connected, lifecycle-driven asset, continuously maintaining the trusted “best version” of each customer over time. Power Agentforce and Data Cloud with accurate, governed data at source.