Partner Contact Center Powered by Vonage vs Complete Hierarchies | Automatically Build & Maintain Account Hierarchies

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Join other companies like Zoom, Cisco, and Verizon who are driving revenue from their largest customers with complete and connected account hierarchies. FEATURES THAT MAKE IT POSSIBLE Automation - Integrate with any third-party data provider - Let automation align messy accounts and identify duplicates - Eliminate the need to have every parent account in your org with our unique data architecture Visualization - Unlock a 360-degree hierarchy view with custom object overlay - Allow reps to spend less time searching through Salesforce with holistic views of full family trees - Prevent territory conflicts with account-owner overlap alerts Sales & Reporting - Spot cross-sell and upsell opportunities to drive new sales across divisions, departments, and subsidiaries - Access entire company family trees, including accounts that aren't in Salesforce, with whitespace view - Track metrics across a hierarchy such as total spend and penetration rates with roll-up hierarchy reporting Customization - Easily modify hierarchies using the drag & drop hierarchy builder - Create custom hierarchies to reflect your go-to-market - Save multiple views of a hierarchy