Partner Contact Center Powered by Vonage vs Cloudbyz eClinical

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Cloudbyz eClinical is an integrated clinical trial management solution built 100% native on Salesforce 1 Platform. Cloudbyz eClinical offers capabilities to manage clinical trials by Life sciences, CRO, Healthcare organization, university and medical devices industry. Cloudbyz eClinical functionality include: 1. Clinical Trial Management (CTMS) 2. Study Start-Up (SSU) 3. Clinical trial financials management including budgets, expenses and payment generation (CTBM) 4. Monitoring Visit Reports / Trip Reports 5. eTMF, organize trial documents and share with study team to enhance clinical trial document quality and integrity 6. EDC, ePRO/eCOA, eCRF, eConsent & Patient Recruitment 7.Drug & Device Safety 8.Pharmacovigilance 11. Investigator portal to collaborate in real-time with investigators, CRA, CRO and Sponsors 12. Integrated with Salesforce Health Cloud Cloudbyz eClinical is compliant with 21 CFR Part 11 requirements and any other regulatory industry standards applicable to these functions.