Partner Contact Center Powered by Vonage vs Astrea Print It

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Print It, is an app which enables the users to add an image for the contact and create the directory of the contacts in their Salesforce organization. Using this app, in a single click you will be able to generate an impressive PDF document containing a list of contacts with their details like name, address, company and optionally the uploaded image of the contact. This is a native Salesforce app, built on force.com platform and developed for the Contact object. All users can use this app and its usefulness can vary on the roles of the user for example a marketing manager will target the potential customers from time to time and this app will provide a very effective way of creating a list of useful contacts from the list view. On the other hand, a customer relationship manager will only need the contacts with any queries, complaints or issues.