Partner Contact Center Powered by Vonage vs AppShark Account Hierarchy Package

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Each industry has its own challenges and requirements when it comes to building stronger relationships with clients and employees. The Account Hierarchy package consists of a custom Visualforce component that provides a comprehensive view of all the different hierarchical levels from the highest to the lowest level associated with a parent account. The Visualforce component can be embedded in the standard account detail page and customized to support your company’s specific business requirements. While the standard account detail page only displays the hierarchy, this package allows you to customize the main page view and directly edit any record from the hierarchy itself. The hierarchy can be viewed both inline and on a separate page. You can create a record type based layout which means that the columns of each account or record under associated accounts can be customized. Each column header can be changed and new headers can be created using custom settings. In short, you can choose the information you would like to display We have released the new, improved version of account hierarchy which is now Salesforce1 compatible.