Partner Contact Center Powered by Vonage vs Qstream for Salesforce

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Qstream is a fast, fun and effective mobile sales enablement and analytics solution developed at Harvard. The platform is clinically proven to keep sales reps sharp and improve on-the-job performance in today's contextual selling environment. Busy reps respond to scenario-based questions in just minutes via any mobile device, or from within a Salesforce.com tab. Onboard game mechanics ensure strong user engagement, and a sophisticated analytics engine instantly transforms critical data points into actionable insights for sales management, including opportunities for tailored coaching. Admins can tag data for multi-dimensional insights on the selling strengths and weaknesses of your customer-facing team, and blend with Salesforce.com data. Qstream is available in 14 languages for seamless enterprise deployment, and supports SSO capabilities. Today Qstream's customers include eight of the top 10 pharmaceutical companies, and leading brands in technology, financial services and healthcare.