Partner Contact Center Powered by Vonage vs PhoneBurner

Side-by-side comparison

Partner Contact Center Powered by Vonage

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

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PhoneBurner

4.8·43reviews

Have up to 4x more conversations with a dialer teams love. Save time. Drive revenue. ✓ Up to 80 contacts/hour ✓ Power dial or click to call ✓ ARMOR® spam protection ✓ No lag or delay ✓ 1-click voicemails & emails ✓ Sales cadences ✓ KPI reporting

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At a glance

8 metrics · ★ = leads on this metric

Feature comparison between Partner Contact Center Powered by Vonage and PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software
Metric	Partner Contact Center Powered by Vonage	PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software
Rating	★ 4.9 ★	4.8 ★
Total reviews	★ 1k	43
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	8

AppRanks verdict

Generated from live data on this page

The call

On the measured data here, Partner Contact Center Powered by Vonage leads on more dimensions (3 vs 0). Pick PhoneBurner if one of the points where it leads is what you need.

Where Partner Contact Center Powered by Vonage leads

More published reviews: 1,045 vs 43.
Lower entry paid plan: $50 / user / month (USD) vs $132 / user / month (USD).
Ranks higher in Sales Productivity: #2 vs #25 of 220.

Pricing

Listed entry pricing: Partner Contact Center Powered by Vonage at paid, PhoneBurner at paid. See the plans table for what each tier includes.

How this is generated

Built only from the Salesforce AppExchange listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: Partner Contact Center Powered by Vonage audit • PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software audit

1. Listing metadata

Field-level data

Field	Partner Contact Center Powered by Vonage	PhoneBurner
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”	“Have up to 4x more conversations with a dialer teams love. Save time. Drive revenue. ✓ Up to 80 contacts/hour ✓ Power dial or click to call ✓ ARMOR® spam protection ✓ No lag or delay ✓ 1-click voicemails & emails ✓ Sales cadences ✓ KPI reporting”
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Vonage	PhoneBurner
Listed

Languages	1 supported	1 supported

Listed since	May 2010	Aug 2014

3. Features

As listed by each developer

Partner Contact Center Powered by Vonage

DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL LOGGING & DATA When a call is made or received through Vonage Partner Contact Center, the relevant Salesforce record is automatically surfaced for the agent — giving instant access to customer context — while the Voice Call object is updated.
AGENTFORCE Power Agentforce across Service and Sales. SIP integration enables AI agents to handle inbound interactions autonomously — escalating seamlessly to a human agent with full context preserved.
SALES ENGAGEMENT AND CONNECT DIALER Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing

PhoneBurner

POWER DIAL FOR UP TO 4X MORE CONVERSATIONS Get unlimited calling with our native Salesforce dialer integration
INCREASE ANSWER RATES Get #1 spam protection & answer rate support, avg. answer rates >10%
SAVE HOURS, GET BETTER RESULTS Build smart cadences, automate workflows and maximize talk time
ONE-CLICK VOICEMAILS & EMAILS Leave pre-recorded voicemails + send emails based on call results
EASILY HANDLE CALLBACKS Route calls, seamlessly handle callbacks and see who's calling
#1 IN EASE OF USE Powerfully customizable to fit your sales process and save teams time
EXTENSIVE REPORTING Track activity, performance and productivity KPIs with robust reports

Keyword	Partner Contact Center Powered by Vonage	PhoneBurner
call center	#2	#9

7. App details

Long-form description

Partner Contact Center Powered by Vonage

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

PhoneBurner

Boost call volume, answer rates and live client interactions with our Salesforce power dialer. Dial leads live (no awkward pause), leave pre-recorded voicemails, send 1-click emails, set follow-ups and more. Salesforce is automatically updated as the next lead is dialed. Ensure leads are properly worked with smart sequences based on prior call outcomes. Automate workflows to reduce call reluctance and help agents close deals, faster. - Increase calls & conversations up to 4x - #1 in spam protection & answer rate optimization - Handle callbacks in Salesforce - Save hours with workflow automation - Record calls & coach reps live - Get real-time reports - Award-winning support. Try it free! "Game-changing. Improved outbound volume while increasing connection rates." - Rick Cotton cloud dialer, telemarketing software, auto dialer software alternative, dialer software, phone dialer, dialler, dialer for salesforce lightning, outbound dialer, auto dialer for call center, autodialer, automatic dialer alternative, sales dialer, salesforce dialer, dialer app, predictive multi-line parallel dialer alternative, powerdialer, sales productivity, click to call, inbound call routing

Frequently asked

Common questions about this comparison

Is Partner Contact Center Powered by Vonage or PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software cheaper?

Neither Partner Contact Center Powered by Vonage nor PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software lists a free plan. Partner Contact Center Powered by Vonage's paid plans start at $50 / user / month (USD); PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software's paid plans start at $132 / user / month (USD), so Partner Contact Center Powered by Vonage has the lower paid entry price. Prices are as listed on the Salesforce AppExchange; check what each tier includes in the Pricing section above.

Which has better reviews, Partner Contact Center Powered by Vonage or PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software?

Partner Contact Center Powered by Vonage (4.9★, 1,045 reviews) and PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software (4.8★, 43 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Partner Contact Center Powered by Vonage or PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software?

Partner Contact Center Powered by Vonage holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Partner Contact Center Powered by Vonage or PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software?

Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly; Partner Contact Center Powered by Vonage has more published reviews to read for user-reported install experience (1,045 vs 43).

Which works better for small vs large Salesforce AppExchange admins?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Salesforce AppExchange data. What it can show: Partner Contact Center Powered by Vonage has 1,045 published reviews; PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software has 43 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between Partner Contact Center Powered by Vonage and PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software?

Migration support varies by app and category. Partner Contact Center Powered by Vonage and PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Partner Contact Center Powered by Vonage vs PhoneBurner

Partner Contact Center Powered by Vonage

PhoneBurner

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Partner Contact Center Powered by Vonage · 3 changes

PhoneBurner · 2 changes

7. App details

Frequently asked

Is Partner Contact Center Powered by Vonage or PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software cheaper?

Which has better reviews, Partner Contact Center Powered by Vonage or PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software?

Should I choose Partner Contact Center Powered by Vonage or PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software?

Which is faster to set up, Partner Contact Center Powered by Vonage or PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Partner Contact Center Powered by Vonage and PhoneBurner: Dialer, Power Dialer, Call Center, Sales Productivity Software?

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